topic Re: Error técnico en Duo Mix in Your Library

Error técnico en Duo Mix

davidvallejo — Tue, 28 Jan 2020 02:30:21 GMT

Plan

Premium Duo

Country

Costa Rica

My Question or Issue

Hola.

Comencé a pagar Premium Duo pero no aparece la lista de reproducción Duo Mix y, en la sección de Tu Duo Mix de mi cuenta, aparece este mensaje: "Se produjo un error técnico. Inténtalo de nuevo más tarde." Lo he intentado durante varios días seguidos.

Quisiera saber cómo puedo activar el Duo Mix. Adjunto un pantallazo del mensaje al que me refiero.

Gracias.

Re: Error técnico en Duo Mix

OneByBoo — Tue, 28 Jan 2020 18:54:27 GMT

Hi there @davidvallejo,

thanks for posting, i hope you don't mind me replying in English !

Please make sure to check out this Premium Duo help page which contains all necessary info on the plan and the Duo mix.

Let me know how it goes 🙂

Re: Error técnico en Duo Mix

AngryBacon — Sun, 08 Mar 2020 12:34:48 GMT

Hello,
Experiencing the exact same issue as OP. Please advise 🙂

Re: Error técnico en Family Mix

AranaM — Tue, 10 Mar 2020 01:16:03 GMT

Me pasa lo mismo solo que en family Mix

Re: Error técnico en Duo Mix

Xenia — Fri, 13 Mar 2020 07:45:42 GMT

Hey @AranaM and @AngryBacon,

Welcome to the Community!

If you're having difficulties accessing the Family or Duo Mix, we'd first of recommend trying on a different device or an incognito window on your browser. If that doesn't do the trick, it'd be great if you could use a different network or try again after 24 to 48 hours.

You can also join the Mix through the mobile app by tapping (Android) / (iPhone) and then selecting Join Duo/Family Mix.

If the issues persist, let us know the following details and we'll pass it on to the right folks to look into this:

Your Country
Exact steps you take that lead to the error message
The exact error you're getting
Can we ask for a video showing the issue

Hope this helps. Let us know how you get on.

Re: Error técnico en Duo Mix

AngryBacon — Mon, 16 Mar 2020 11:42:38 GMT

Hello

The option simply does not appear in the Android application.

Using latest desktop Google Chrome in an incognito session.

After logging in and visiting https://www.spotify.com/fr/account/duo/ I see the following error message:

"Nous rencontrons des problèmes techniques. Merci de réessayer plus tard."

See attached image.

Thanks

Re: Error técnico en Duo Mix

Xenia — Thu, 19 Mar 2020 10:51:02 GMT

Hello @AngryBacon,

Thanks for getting back to us with this info.

This sounds like an ongoing issue we are currently looking into. We recommend, you head here and follow the instructions under the Status Update. Make sure to add your +VOTE and subscribe in order to be notified if there are any updates.

Hope you'll find this info useful. Give us a shout in case there's anything else you need help with 🙂

Re: Error técnico en Duo Mix

AranaM — Thu, 19 Mar 2020 19:12:18 GMT

Mismo error! "Se produjo un error técnico. Inténtalo de nuevo más tarde."

Re: Error técnico en Duo Mix

mperusso — Wed, 22 Apr 2020 19:16:53 GMT

Same error here, but only for my girlfriend. With my account i can join the duo mix, but her is stuck with the "Technical error message".

Plan

Duo premium

Country

Brazil

Device

Computer and android.

Operating System

Linux(Firefox browser) and android 10.

Re: Error técnico en Duo Mix

AranaM — Sun, 14 Jun 2020 13:40:00 GMT

No se solucionó? Una cagada la verdad

Re: Error técnico en Duo Mix

mperusso — Tue, 16 Jun 2020 14:58:50 GMT

still happening, very frustrating.

Re: Error técnico en Duo Mix

mperusso — Fri, 24 Jul 2020 15:53:28 GMT

Apparently spotify just decided they won't solve this problem.

Re: Error técnico en Duo Mix

Daniel227 — Wed, 27 Oct 2021 19:11:24 GMT

The problem has not been fixed for two years.
The problem still exists.
Will anyone ever fix the family mix feature after changing the family?
I can't understand how spotify just doesn't care about this.

Hello!

Re: Error técnico en Duo Mix

Alex — Thu, 28 Oct 2021 07:35:08 GMT

Hi @Daniel227,

Thanks for the post.

This issue has been reported to the right folks at Spotify. You can have a look at the discussion here.

We don't have official info on whether this issue will be fixed and when. Nevertheless, we recommend keeping your app up to date, as this might be improved in a future release.

Take care.

Re: Error técnico en Duo Mix

Daniel227 — Sun, 31 Oct 2021 20:08:48 GMT

The application has nothing to do with it because the error occurs even at https://www.spotify.com/pl/account/family/