topic Re: Library scroll in Your Library

Library scroll

nhgfpehmfmnd6rh — Fri, 31 Jul 2020 08:05:11 GMT

Hi there. I have an issue with my scroll bar in my library after update my spotify i can't see scroll bar in my library

Samsun a70

Android 10

But i can see it in my playlist

There is a screen record for support team

https://drive.google.com/file/d/11VQzjTAI4bfAnewUuRGcm3a-lebkzkBX/view?usp=drivesdk

Re: Library scroll

Ivan — Fri, 31 Jul 2020 11:59:12 GMT

Hey there @nhgfpehmfmnd6rh,

Thanks for uploading a video showing the issue.

Make sure you perform a clean reinstall of the Spotify app on your device since this will remove corrupted files from the previous installation which could cause this. Check out this help page in order to find the steps for clean reinstall on the affected device.

Tip: Once you’ve performed the clean reinstall you'll need to re-download your offline music and podcasts.

If the clean reinstall doesn't do the trick, try disabling any power saving or data cleaning settings on your mobile device. Alternatively, you can try authorizing Spotify to run without restrictions despite the mentioned settings being enabled. Make sure you try this since such features can often prevent the app from operating at full capacity.

Keep us posted! We'll be happy to lend a hand if you need more help.

Re: Library scroll

nhgfpehmfmnd6rh — Fri, 31 Jul 2020 12:16:56 GMT

I cant reinstall because i have 80 GIG DATA!!!!! IN MY LIBRARY and i cant do this
And i see my friends phone he is have this issue too

Re: Library scroll

nhgfpehmfmnd6rh — Fri, 31 Jul 2020 12:17:21 GMT

My friends phone is samsungS8 plus android 9

Re: Library scroll

nhgfpehmfmnd6rh — Fri, 31 Jul 2020 12:35:11 GMT

Thats not my phone's problem thats spotify app's problem can you fix it?