topic Re: Album Library has emptied in Your Library

Album Library has emptied

YakH — Thu, 30 Jul 2020 15:46:13 GMT

Premium

Country UK

Device

Macbook Pro

Operating System

iOS 10.15.6

My Question or Issue

The album section of my library has emptied overnight. Only one album still appears in that tab but all other albums are 'gone'. I have looked up some albums that should be in my library and they are still marked as 'in my library' (although I don't show up there) so that I would have to 'remove' and then re-add every album individually.

This is only an issue in the laptop version, as my library is still intact on my phone. But I would love to avoid spending several hours recovering the laptop-app-library one-by-one.

Re: Album Library has emptied

Billy-J — Thu, 30 Jul 2020 16:15:30 GMT

Hey @YakH, thanks for reaching out to the Community!

Could you try logging out > Restart Mac > log back in? You can restart your Mac by going to  menu > Restart.

Let me know how this goes!

Re: Album Library has emptied

YakH — Thu, 30 Jul 2020 17:56:54 GMT

Thank you for your reply.

Have tried this, unfortunately, it has not done anything for my album-library.

Re: Album Library has emptied

Billy-J — Fri, 31 Jul 2020 06:58:05 GMT

Hey @YakH,

Thanks for trying that step. Could you also perform a clean reinstall of the app following these steps?

If you're still having trouble, attach a screenshot of what you're seeing exactly and I'll take a closer look 🔍

Let me know how this goes!

Re: Album Library has emptied

YakH — Sat, 01 Aug 2020 15:04:21 GMT

Thank you for your help!
This solved the issue and my whole library of saved albums is back in place.

Re: Album Library has emptied

Billy-J — Sat, 01 Aug 2020 16:02:50 GMT

Hey @YakH,

You're welcome! I'm happy to hear everything is back on track. If you need help in the future, don't hesitate to start a topic and the Community will be happy to help.

Have a nice day!