topic Re: Unable to access Data Saving and offline setting in IOS app in Your Library

i can't turn off offline mode

Fri, 05 Jan 2024 16:07:20 GMT

i tried to play a playlist of mine like i usually do but this time i coouldn't see the play button and when i finally found a way to press the play button it said that i have to turn off offline mode which i never enabled in the first place and now i can't find the 'offline mode' option in the settings

Re: i can't turn off offline mode

OscarDC — Sun, 07 Jan 2024 15:30:18 GMT

Hey there,

Thank you for reaching out to the Community and welcome.

If you activated the offline mode by mistake, you can turn it off by following the steps mentioned in this article under the section Switch on Offline Mode.

If the issue persists, since this could also be caused by some damaged cache stored in your device, we'd recommend performing a clean reinstall of the app by following the steps in this article.

Hope this helps. If anything else comes up, the Community will be here for you.

my app on my phone won't leave offline mode

Sun, 19 Jan 2025 19:39:51 GMT

I have uninstalled and reinstalled, logged out and logged in, and done all of the basic tasks. My Spotify app just randomly decides that it's in 'offline mode' even when every other app on my phone has no problem with internet access. I'm at the gym completely unable to listen to the music I pay you for because your app just decides not to work once a day.

Re: my app on my phone won't leave offline mode

Lily3535 — Wed, 29 Jan 2025 20:37:35 GMT

I totally feel you. Been frustrating in the past 1 hour and I'm switching my membership to Amazon

Re: i can't turn off offline mode

natv0905 — Wed, 26 Feb 2025 12:58:14 GMT

(I'm using Windows PC)

Go to settings >> Apps >> Installed Apps

Find the app that says Spotify

Click on the button with the 3 dots (far right of the bar)

Go to Advanced Options

Scroll down to Repair / Reset

I am not sure which one did the trick but I pressed both buttons

It does not delete the app, just signed me out, when I signed in again, it was working normally

Hope this helps!

Unable to access Data Saving and offline setting in IOS app

CelestialElsie — Thu, 22 Jan 2026 09:12:54 GMT

Plan

Free

Country

United States

Device

iPhone 12

Operating System

iOS 17.7

My Question or Issue

When I go to the app settings and go to Data-Saving and offline I get a pop up that says “Turn off offline access? You won't be able to play content when you're offline on this device” and no matter what option I choose it just keeps popping up until I restart the app. I cannot access those setting that are in that section. I have tried uninstalling then restarting my phone and reinstalling the Spotify app. It did not help. How do I fix this?

Re: Unable to access Data Saving and offline setting in IOS app

Ivelina — Thu, 22 Jan 2026 09:12:54 GMT

Hey @CelestialElsie,

Thanks for posting this thread in the Community!

You've noted that you're currently using the free version of Spotify. If that's the case, you should have access to the Data Saver setting, however switching to Offline Mode is a Premium-feature.

You mentioned reinstalling the app, but just to be on the safe side I recommend a clean reinstall with the steps here (in case you've not followed them already). It's more detailed than a regular one and also includes steps to clear the cache.

If there's no difference it would be helpful to ask a relative or a friend (on free) to log in to their account on your device in order to see if this is maybe an account-related issue.

Feel free to also include a screenshot or two of the settings page, just make sure no sensitive info (such as your username for example) is visible. You can attach them via the Insert Image option in the post editor.

Don't hesitate to let us know if anything else comes up in the meantime.

Re: Unable to access Data Saving and offline setting in IOS app

Claudia310 — Thu, 22 Jan 2026 09:12:54 GMT

I had the same problem.

only the clean reinstall fixed it.
thanks

Re: Unable to access Data Saving and offline setting in IOS app

Ceeg86 — Sat, 31 May 2025 00:24:27 GMT

What do u mean the clean reinstall im having the same problem

Re: Unable to access Data Saving and offline setting in IOS app

Ceeg86 — Sat, 31 May 2025 00:27:21 GMT

I’m having the exact same problem. I said that feature is for only premium users but I have been able to always use it until the new update when I go into the data saver and offline mode in settings I get a pop up telling me turn off offline access and won’t go away no matter witch button I push I have to close out the app completely. Please fix this

Re: Unable to access Data Saving and offline setting in IOS app

Ceeg86 — Sat, 31 May 2025 00:27:59 GMT

Re: Unable to access Data Saving and offline setting in IOS app

MihailY — Sat, 31 May 2025 10:31:27 GMT

Hey @Ceeg86,

Thanks for reaching out.

Can you please confirm you've tried the clean reinstall steps mentioned in this thread? In addition, you can also log out and back in a couple of times and restart your phone.

If the issue persists, let us know the model, OS version and Spotify version of your device so we can investigate further.

Cheers,

Re: Unable to access Data Saving and offline setting in IOS app

Marija — Sun, 01 Jun 2025 14:55:02 GMT

Same problem over the past month or so.
data saver is impossible to access due to this pop up window asking if I want to turn off offline mode.
This has nothing to do with clean reinstallation. It is a bug that Spotify needs to solve.

Re: Unable to access Data Saving and offline setting in IOS app

OscarDC — Sun, 01 Jun 2025 19:05:50 GMT

Hey @Marija,

Welcome to the Community and thank you for joining the conversation.

To make sure we covered all the basics, would you mind confirming if you've already performed a clean reinstall as @MihailY suggested? If not, we'd recommend following the steps mentioned in this article.

If the issue persists, include in your next response the make, model, and OS version of your device, along with the Spotify version you're currently running to continue investigating the case. It would also be great if you could attach a screenshot or screen recording where we can see the options you've available.

We'll be on the lookout for your response.

Re: Unable to access Data Saving and offline setting in IOS app

Mike101987 — Thu, 22 Jan 2026 09:12:54 GMT

I’m having the same issue. The clean install did not help. Of note, there is no option to clear the cache in the app’s settings.

Re: Unable to access Data Saving and offline setting in IOS app

AlejaR — Tue, 03 Jun 2025 00:12:19 GMT

Hey there @Mike101987,

Thanks for your reply here and welcome.

The option should be available by going to Settings and privacy> Data-saving and offline. Under Storage, you should find the Clear cache feature. We understand that you're unable to access this option due to the aforementioned pop-up message, correct?

We'd like to gather some additional info to continue investigating this behavior. Please send us:

The make/model and OS of the affected device.
The exact Spotify version you're running.
Did you notice if this started to happen after a specific event such as an OS update?
A video recording. You can attach the video in your next reply in mp4 format, or upload it to YouTube or Google Drive and make it public.

Keep us in the loop!

Re: Unable to access Data Saving and offline setting in IOS app

cecarini — Mon, 16 Jun 2025 19:49:39 GMT

Please fix this. It happens with the latest version of the app with the latest version of iOS.

Re: Unable to access Data Saving and offline setting in IOS app

cecarini — Thu, 22 Jan 2026 09:12:54 GMT

Ok, it seems to work after uninstalling and reinstalling the app, but something obviously went wrong with a recent app update.

Re: i can't turn off offline mode

musicmindergim — Sun, 29 Jun 2025 00:10:03 GMT

for my Spotify it shows this

Re: i can't turn off offline mode

Yordan — Sun, 29 Jun 2025 06:32:03 GMT

Hi, @musicmindergim,

Thanks for joining the thread!

Looks like you're using the free version of Spotify. The ability to toggle Offline mode on/off is limited to Premium users at the moment, but you can still download episodes & listen without an internet connection.

If you're having issues with the app saying you're offline, I'd recommend trying out the troubleshooting steps from this article.

Cheers 🤘