topic Re: Album not fully loading in Your Library

Album not fully loading

colourbandit — Mon, 03 Aug 2020 19:19:37 GMT

Premium plan

iPhone XS

iOS 13

I was trying to load and download a quite large album (Don Quixote by Bookstream Audiobooks, Miguel de Cervantes, & Peter Silverleaf) to my iPhone, however when I go into the album, only a certain number of tracks show up, up to the one named "Volume 1, Chapter 38: Don Quixote - Part 5" (the 500th track) and I cannot see the rest, which should go up to "Volume 2, Chapter 25: Don Quixote - Part 13". When I downloaded the album, the correct number of tracks appeared to download (947), however I can't view most of these. I know they are on the album as they show up when I use Spotify on my laptop, however can't seem to fix the issue on my phone. Help?

Re: Album not fully loading

Elena — Tue, 04 Aug 2020 09:02:36 GMT

Hey there @colourbandit,

Welcome to the Community.

We recommend you do a clean reinstall of the app following the steps in this support article. If that does not help, make sure you have enough available space on your device and try using a different network to download the album. You can also try adding the tracks from the album to a separate playlist and download that playlist. The easiest way to select a large number of tracks is using the desktop app and simply clicking Ctrl+A (Windows)/Command+A (iOS) and adding them to a new playlist.

Hope this helps. Don't hesitate to reach out here again if more questions pop up.

Have an awesome day!

Re: Album not fully loading

YulTheWizard — Tue, 04 Aug 2020 19:43:33 GMT

I don't know if this will would for you, but whenever there is a problem on Spotify, I just restart my device and go on the app again.