topic Re: Albums disappeared in Your Library

Albums disappeared

Baronvoncaravan — Tue, 11 Aug 2020 18:12:47 GMT

Plan

Premium

Country

Device

iPhone 6 and MacBook Pro

Operating System

OS Catalina 10.15.5

My Question or Issue

All of my albums have disappeared from my library. I have hundreds of albums saved and they have all gone. The only thing that remains is my playlists!!!!!!!!!!

Edit. Just looked and they are all there on the web player

Re: Albums disappeared

Joel-M — Tue, 11 Aug 2020 18:32:57 GMT

Hi @Baronvoncaravan

Thank you for reaching out to the Community. Would you kindly send me a screenshot of your issue? I would appreciate it. Thanks.

Looking out for your replies.

Re: Albums disappeared

Billy-J — Wed, 12 Aug 2020 02:41:24 GMT

Hey @Baronvoncaravan, thanks for reaching out to the Community!

Could you try restarting your device? If that doesn't help, try a clean reinstall of the app following these steps. If you're still having trouble, let me know what device this happens on, as well as the current software version.

Also, attach a screenshot of what you’re seeing exactly and I’ll take a closer look for you.

Let me know how this goes!

Re: Albums disappeared

Baronvoncaravan — Wed, 12 Aug 2020 08:53:33 GMT

I un-installed the app from my phone and Mac and then re-installed. The albums are showing up again on my iPhone. I found the albums on my MacBook, I had to filter them to recently added but now the albums are just in random order so not easy to find what I want. Am I to assume this is another terrible update from Spotify?

Re: Albums disappeared

Billy-J — Wed, 12 Aug 2020 22:47:17 GMT

Hi @Baronvoncaravan,

Happy to hear reinstalling made your albums come back. Can you attach a screenshot of what you’re seeing when you try to filter the songs? Does this happen when you force quit the app?

Keep me updated.