topic Re: Playlists gone ! in Your Library

Playlists gone !

Conorg99 — Wed, 06 Nov 2019 17:04:36 GMT

Plan

Paid

Country

Device

Galaxy s9

Operating System

Android

My Question or Issue

Went on my app this morning. All good. Went on half an hour ago and only one of my playlists remain, the name that is. All of the songs on it have been changed to Spanish songs I have never heard of. All the other playlists have been changed completely or replaced. I am livid. Those playlists have been years in the making. Fair play if the service was free but it's not. Anyone had this or know anyway to retrieve anything??? Gutted

Re: Playlists gone !

Conorg99 — Wed, 06 Nov 2019 17:06:55 GMT

I have changed my password and signed out everywhere just incase. I cant see it being hacked though as I never share my passwords with anyone or anything. And it's not an easy one to guess. Also no one could have made that many playlists in the time from when I last went on the app. And yes I have tried singing in and back out.

Re: Playlists gone !

Conorg99 — Sat, 09 Nov 2019 12:17:23 GMT

No one got any ideas ???

Re: Playlists gone !

Petya — Mon, 11 Nov 2019 08:33:29 GMT

Hey there @Conorg99,

Sorry to hear your playlists have been changed and there are songs missing.

Use this article to secure your account and reach out to support so the songs in your playlists can be restored.

Keep us posted!