topic Re: My library in Your Library

My library

Nugetteri — Wed, 12 Aug 2020 13:38:08 GMT

Plan

Premium

Country

Finland

Device

Laptop

Operating System

Windows 10

My Question or Issue

My library just got wiped, i had saved hundreds or thousands of songs and now I can only see 4 songs in my library.

Nugetteri — Wed, 12 Aug 2020 13:50:47 GMT

I can see my old library with my phone, so this problem only occurs on laptop.

Ver — Fri, 14 Aug 2020 14:13:33 GMT

Hey there @Nugetteri,

Thanks for getting in touch with us- help is on the way!

As a first step we'd suggest you restart the PC. Then you can log out and log back in again.

If that doesn't help, you can give these steps a go and run a clean reinstall. That way you can make sure the cache is not leading to this issue.

Let us know how it goes. If you have questions, we are here for you.