topic Re: Cant access my dowloaded albums list after update in Your Library

Cant access my dowloaded albums list after update

Levberger1989 — Thu, 03 Sep 2020 08:15:46 GMT

Plan

/Premium

Country

Galaxy A70

Operating System

( , Android )

My Question or Issue

I had lots of albums downloaded in my album playlist abd they dissapeared after update :'(

Please help

Re: Cant access my dowloaded albums list after update

Billy-J — Thu, 03 Sep 2020 18:11:13 GMT

Hi @Levberger1989, thanks for reaching out to the Community!

Could you try restarting your device? If that doesn't help, try a clean reinstall of the app following these steps.

If you're still having trouble, let me know what device this happens on, as well as the current software version.

Let me know how this goes!

Re: Cant access my dowloaded albums list after update

Levberger1989 — Fri, 04 Sep 2020 07:53:24 GMT

Hi Bill thanks for the quick reply,

The little Note that saying i will need to redownload all my music, right now the albums are on my device, the only thing that change is the "like" i gave them to save them in the album playlist.

Re: Cant access my dowloaded albums list after update

Billy-J — Fri, 04 Sep 2020 13:55:09 GMT

Hey @Levberger1989,

Thanks for the reply!

So, did the reinstall help in this case?

Re: Cant access my dowloaded albums list after update

Levberger1989 — Sat, 05 Sep 2020 06:10:32 GMT

Hi Billy, no i haven't i dont want my downloads to be deleted 😞

No other option?

Re: Cant access my dowloaded albums list after update

Billy-J — Sat, 05 Sep 2020 06:35:03 GMT

Hey @Levberger1989,

Restarting the device is always a great first step, but if that doesn’t help then a clean reinstall would be the next step to try.

You won’t lose any saved music on your device, but you’ll just need to re-download them.

Let me know once you’ve done the reinstall.

Re: Cant access my dowloaded albums list after update

Levberger1989 — Sat, 05 Sep 2020 07:42:45 GMT

Thanx, need to redownload everything, but the playlists are back

Re: Cant access my dowloaded albums list after update

Billy-J — Sat, 05 Sep 2020 07:43:44 GMT

Hey @Levberger1989,

I understand, but glad to hear you got everything back!

I'm happy to hear everything is good to go. If you need help in the future, you can always start a new topic and the Community will be happy to help.

Have a great day!