topic Re: Help with playlist in Your Library

Help with playlist

rr6pak71 — Sat, 16 Nov 2019 14:06:31 GMT

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

I have Spotify and it's pinned to bottom of my computer. I also have it on my Android too. I usually just click the icon and play music. Now, it wont. I don't know where my music went or have seen the folder anywhere. This is the first time I had to log into Spotify using internet. What's going on?

Re: Help with playlist

OneByBoo — Sat, 16 Nov 2019 16:10:42 GMT

Hi there @rr6pak71,

thanks for reaching out to the community !

I'm sorry to hear you're having an issue but i will have to ask you for a bit more info in this case in order to provide help.

Can you please let me know the following:

- Are you trying to tap the Spotify icon on your device and it does not open the app?

- Does the app opens normally but then your content is not there ?

- Which device are you currently using ?

- Have you tried any solving steps yourself ?

Thanks for your cooperation