topic Re: PLAYLISTS ARE ALL GONE in Your Library

PLAYLISTS ARE ALL GONE

grtsm — Fri, 25 Sep 2020 08:03:38 GMT

Plan

Free

Country

Device

Ipad Pro

Operating System

iOS 14

My Question or Issue

Last night I tried to log in to my account . It didn’t work I contacted an advisor , they said my acc was disabled and they fixed it for me. But after I logged in to my acc THERE WERE NO PLAYLISTS . All of my songs and playlists were gone (except the Liked Songs) I even tried that Recover Deleted Playlists thing from the site but it said you haven’t deleted any playlists. 😞 help me please

Re: PLAYLISTS ARE ALL GONE

Billy-J — Sun, 27 Sep 2020 01:17:55 GMT

Hey @grtsm, thanks for reaching out to the Community!

Could you try restarting your device? If that doesn't help, try a clean reinstall of the app following these steps.

If you're still having trouble, let me know what device this happens on, as well as the current software version.

Let me know how this goes!

Re: PLAYLISTS ARE ALL GONE

User1234567890 — Sun, 27 Sep 2020 04:30:07 GMT

I have do everything you say about this and i steal can't find my profile.

Re: PLAYLISTS ARE ALL GONE

Billy-J — Sun, 27 Sep 2020 18:03:39 GMT

Hey @User1234567890,

For this particular case, I'd recommend getting in touch with Customer Support. They'll take a look and do their best to help.

Have a nice day!