Issue when playing liked songs.

GoodHorizon — Sat, 17 Oct 2020 11:50:48 GMT

Plan

Free

Device

Huawei p10 lite

My Question or Issue

I don't know why, but sometimes, since about one week ago, when I play liked songs, a random unliked song comes out. If I pause the unliked song and I click on "Shuffle play" the song restarts to play! In these cases I have to skip until a liked song starts to play.

I use Spotify mobile app.

I've already tried to uninstall and reinstall the app.

Re: Issue when playing liked songs.

Ivan — Mon, 19 Oct 2020 11:23:26 GMT

Hey there @GoodHorizon,

Thanks for posting on the Community about this.

Make sure you try a clean reinstall of the Spotify app on your mobile device. We recommend this step since it's more thorough than a regular reinstall and will remove any corrupted files from previous installations.

If the issue persists, try disabling any battery optimization or data cleaning settings on the device. Make sure you try this since such features can often prevent the app from operating at full capacity.

Hope this helps. Keep us posted.

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Issue when playing liked songs.

Re: Issue when playing liked songs.