topic Removing liked Song doesn't work [iOS] in Your Library

Removing liked Song doesn't work [iOS]

Gabby9th — Tue, 27 Oct 2020 21:44:25 GMT

Plan: Premium

Country: Germany

Device: iPhone XR

Operating System: iOS 14.1

My Question or Issue

I recently wanted to remove one of my Liked Songs. The Problem is that the song won't disappear on my phone. On the computer the song is gone. On the phone however, it is still in the Liked Songs-list (without the green heart though) and plays when I play the playlist.

When I re-like the same song, it add's the song a second time on top of the list and the older version of the song gets the green heart back. So they both are marked as "liked". Unfortunately, no matter which song I remove as a Liked song, only the recently added version disappears, the older one stays.

I tried try deinstall the app, restarting the phone and log-outs several times but nothing worked. Could you please help me?

Best regards,
Marius

Re: Removing liked Song doesn't work [iOS]

Gabby9th — Tue, 03 Nov 2020 14:55:54 GMT

PUSH

Re: Removing liked Song doesn't work [iOS]

Alex — Wed, 04 Nov 2020 11:53:33 GMT

Hi there @Gabby9th,

Thanks for reaching out about this in the Community!

Apologies for the delayed reply, we've just come across this thread.

Try running a clean reinstall of the app on your phone. This involves deleting the app data and it is a bit different than a normal reinstallation. Follow the exact steps from this guide.

If that doesn't make a difference, could you try removing one of the liked songs on your Desktop device by clicking the 3-dot menu next to a song and selecting Remove from playlist. Let us know if that helps.

We'll be on the lookout for your reply.

Re: Removing liked Song doesn't work [iOS]

Gabby9th — Wed, 04 Nov 2020 17:41:49 GMT

Hey Alex,

thanks for your response.

I did the "clean" reinstallation twice but that didn't solve the problem.
And in regard to your second advice: I already removed the song on my desktop / laptop and it worked. But I am still stuck with that one specific song on my phone.

Is there anything else you can recommend?

Re: Removing liked Song doesn't work [iOS]

Alex — Thu, 05 Nov 2020 07:14:20 GMT

Hi there @Gabby9th,

Thanks for the reply.

You could try logging in with your account on the Mobile device of a friend or family member and check if you can remove the song from there.

Keep us posted.