topic Re: Songs in some of my lists are disappeared, and all the "recently added" times are rese in Your Library

Songs in some of my lists are disappeared, and all the "recently added" times are reset

SAKURA-FRANKLIN — Wed, 04 Nov 2020 05:06:08 GMT

Plan

Premium

Country

Device

MI MIX 3, Desktop

Operating System

(Android 10)(8.5.82.894), Windows 10(1.1.45.621.gdddebadc)

My Question or Issue

I just re-subscribed the Premium and then all the music in two of my lists disappeared (the list is still there, it just empty). And for the rest of the music that didn't disappear, the "Recently added" times were reset as the time I re-subscribed the Premium. All the Spotify version are the newest. I tried to log in my account in web, desktop, my phone, I still can not find my music.

Re: Songs in some of my lists are disappeared, and all the "recently added" times are rese

SAKURA-FRANKLIN — Wed, 04 Nov 2020 05:11:19 GMT

There are over 100 songs in my lists

Re: Songs in some of my lists are disappeared, and all the "recently added" times are rese

Alex — Sun, 08 Nov 2020 15:12:31 GMT

Hi there @SAKURA-FRANKLIN,

Thanks for reaching out about this in the Community!

Could you check if you can see any playlists in the Recover playlist section. You can have a look at this support article for more info on how to access that.

Let us know how you get on with this.

Re: Songs in some of my lists are disappeared, and all the "recently added" times are rese

SAKURA-FRANKLIN — Tue, 10 Nov 2020 16:19:04 GMT

Actually, I had checked the Recover playlist section, there was nothing. My list still in my Spotify, but there is no song in it, just gone.

Re: Songs in some of my lists are disappeared, and all the "recently added" times are rese

Elena — Wed, 11 Nov 2020 10:04:11 GMT

Thanks for getting back to us @SAKURA-FRANKLIN!

Now we'd recommend that you start off by logging in on your Account page and going to ''Apps'' in the menu on the left side.

There you can see all third party apps that are connected to your account and we'd recommend that you "Remove Access" for the apps that you don't recognize.

It's also a good idea to follow the steps here to make sure your account is secure.

To get the songs back in your playlists you can reach our support team here and they should be able to revert the changes in the playlist.

Hope this info helps. Keep us in the loop on this.

Re: Songs in some of my lists are disappeared, and all the "recently added" times are rese

SAKURA-FRANKLIN — Sat, 14 Nov 2020 07:11:15 GMT

I found the Customer Support after seeing your advice, my problem has solved by them, thank you!!!

Re: Songs in some of my lists are disappeared, and all the "recently added" times are rese

Jeremy — Sat, 14 Nov 2020 11:26:57 GMT

Hey @SAKURA-FRANKLIN,

Thank you for your post.

We're glad to hear that everything is fixed and works as it should for you again 🙂

If you have any questions we're always one reply away 🙂

Cheers!