topic Re: Why i cant open playlist artist in Your Library

Why i cant open playlist artist

who_ — Wed, 11 Nov 2020 17:21:41 GMT

I'm from Indonesia, I want to ask if Spotify is currently having problems? When I type in the artist's name and then click on the artist there is a "Check Connection" notification while at that time I am opening an online game. And also I can not change the name of my profile appears notification "An error occurred". I want to ask, is there really a problem with the application or is it just me? I've cleared cache > wiped data > reinstalled and it's still the same. And also I have created a new account to make sure whether it happened to my account or it is in trouble but it is still the same on the new account I created I still can't see / click the artist I'm looking for ..

thank you

Re: Why i cant open playlist artist

Mario — Thu, 12 Nov 2020 14:54:59 GMT

Thanks for reaching out about this here in the Community.

Just to double-check and also considering you tried a number of fixes already, is your device fully up-to-date? If you're not sure, take a look at any available updates before doing another clean reinstall of the app.

If I guessed right and you're experiencing this on desktop, one more thing you could do after is deactivating hardware acceleration (click on the three-dots menu on the top left corner in the Spotify Desktop app > View > Hardware Acceleration) as that might also do the trick here.

Let us know how you get on. Hope you'll find this info useful!