topic Re: Lost a Playlist in Your Library

Lost a Playlist

ZiKomaniCk — Fri, 25 Sep 2020 09:58:41 GMT

Plan

Premium

Country

France

My Question or Issue

I've seen today that a playlist have disapeared from my library, I didn't delete it so I wanted to know if it's possible to recover it (I don't saw it on the playlist recovery feature).

Thanks

Re: Lost a Playlist

Billy-J — Sun, 27 Sep 2020 01:05:07 GMT

Hey @ZiKomaniCk, thanks for reaching out to the Community!

Could you try restarting your device? If that doesn't help, try a clean reinstall of the app following these steps.

If you're still having trouble, let me know what device this happens on, as well as the current software version. Also, let me know if you see this playlist on a different browser or private window?

Let me know how this goes!

Re: Lost a Playlist

ZiKomaniCk — Sat, 21 Nov 2020 18:16:03 GMT

I tried what u tell me to do. That didn't worked.

I first saw that it has dissapear on the Windows 10 App, but it has also dissapear from the Android App too.
And no i'm not seeing it in a different browser or private window.

Re: Lost a Playlist

Alex — Sun, 22 Nov 2020 10:21:53 GMT

Hi there @ZiKomaniCk,

Thanks for the info.

If the playlist is gone on all your devices and you cant find it through the Playlist recovery option, we'd suggest you reach out to our Customer Support team. They'll be happy to help if it's possible to restore it. You can reach them through here.

Hope you find this info useful.