Account Disabled - No response from Customer Service

[charding00]

Hello-

A few days ago I recieved an email out of the blue stating that my account had been disabled.  There was information about how to re-enable the account or who to contact.  What horrible service.  Finally after searching around online I attempted to get in touch with customer service.  I have a sent a number of emails and still have only recieved an automated reply. 

I really like Spotify but I am extremely disappointed with the poor customer service. 

What next steps can I take to get in touch with a real person and hopefully solve this problem?

Thanks.

[Joe]

Hi there! The team works very hard to get back to users as soon as possible. Please be sure you've responded directly to the automated email (don't open a whole new case via the contact form). Check your spam filter if you haven't seen the automated email from the team. Once you reply you'll hear back shortly.

[charding00]

Thanks Joe-

I have already replied to the email in hopes of getting an actual person.  It would be nice if they would send an email at least saying they recieved my response. 

I wouldn't be so upset if they hadn't disabled my account for no apparent reason.

[charding00]

The team finally got in touch with me after I started a discussion on Twitter. However their response was simply that my account cannot be re-enabled.

Has anyone else had this happen?

Is there a way I can save my playlists or transfer them over to a new account with the same email???

Very confused and upset with what used to be a great service.

[Peter__]

The customer support team may be able to do that for you depending on what your account has been disabled for.