Account

[Kaspar38]

When i login to my account i am listet as a "free" user, but i have paid for a Premium account?

Who gets This error in order?
And how Can i get i touch whith Spotify?

[Sam]

Kaspar - Can you make sure you login with your 'nsjvinduespudsning' username and Spotify password, not your Facebook details.

[Kaspar38]

I dont have my original username and password, thats why i used my facebook details.
Can you help mé on this?

[Sam]

Kaspar - I can't get you logged in here, as I'd need to take security details. If you contact customer support here, they'll confirm a few bits and send a new password through to you.

[Kaspar38]

Hi i have sent a massage to customer support several days ago, but nowone answer.. I can't use ny payed premium.
I been in contact with this forum, so why cant you pass on The message. It is bad service that i have to contact so many web pages i wright to different kinds og people just becourse i lost my login info?

[Peter__]

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@Kaspar38 wrote:
Hi i have sent a massage to customer support several days ago, but nowone answer.. I can't use ny payed premium.
I been in contact with this forum, so why cant you pass on The message. It is bad service that i have to contact so many web pages i wright to different kinds og people just becourse i lost my login info?

---

Do you have a case number from when you used the contact form?

Peter

[Kaspar38]

00388651

[Peter__]

I have asked someone to look into this for you. 

I would suggest you double check that you did not get a reply and it has got stuck in a spam/junk email folder. 

Peter

[Kaspar38]

Thanks.. No replies In spam folder.

[Sam]

Kaspar - Sorry about the delay here, just got back to you.

[Kaspar38]

(SNIP! - Mod)
Can you delete The facebook account?

[Peter__ · Accepted solution]

You need to reply to the email with those details 😉

In general it is not a good idea to post personal or private information on the community.

Peter

[Jude]

Done 🙂

[David]

Also, check your email!