All my Spotify playlist's are gone!!

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All my Spotify playlist's are gone!!

Concert Regular
‎2012-02-14 08:16 AM

Hello,

 

Yesterday 13/2-2012 all after restarting my computer all my spotify playlists where gone, how did this happen?

And can I get them back? There is one playlist especially which is over 800 songs that I have been collectiong for

more than 3 years, so you can understand my frustration. Please help me!!

 

My user name is Avingale and I am a premium subscriber.

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Re: All my Spotify playlist's are gone!!

Edited
Moderator
‎2012-02-14 08:21 AM

Sorry to hear about that - it looks like they were mostly removed yesterday for some reason - any ideas at all?
In any case, I'll send them to you in an email. Check your inbox :)

 

[edit: just found a way to restore the playlists on our end, they should all be back now. so don't worry about getting an email]

Check out our Twitter for the latest updates on any service issues: @Spotifystatus

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Re: All my Spotify playlist's are gone!!

Community Manager
‎2012-03-22 07:44 AM

Brendonheinst- I can see that you've already been empaling with my colleagues. David sent you an email a few days but we haven't heard back--please have a look in your inbox for a message from us. 

 

subeinu - This issue here is you've got two accounts on our system--usernames 'subeinu' and 'sveinis92'.

 

Mostly likely you've logged into the wrong account. The majority of your playlists appear to be in 'sveinis92'. 

 

mdorao & helmutja - I've just done some maintenance on your accounts. Please see if your playlists have been restored.  

 

 

 

Re: All my Spotify playlist's are gone!!

Moderator
‎2012-03-30 11:10 AM
Irene, it sounds like the same issue for you - see my instructions in the previous post.

For you, just sign in with the username 'irenepoelert'
Check out our Twitter for the latest updates on any service issues: @Spotifystatus

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Re: All my Spotify playlist's are gone!!

Concert Regular
‎2012-03-30 12:23 PM

Same king of problem, all my stared playlist is just gone durring the night...

I dont understand why, and i am a bit puzzled because i am gonna loose a lot of good tracks i will not find anymore.

So if you can fix my problem i will be extremely grateful

 

Xav (xavhan Premium User)

Re: All my Spotify playlist's are gone!!

Moderator
Moderator
‎2012-03-30 12:34 PM

Xavhan - Think I've found them... xavhan starred

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Re: All my Spotify playlist's are gone!!

Concert Regular
‎2012-03-30 02:14 PM

Thanks 

you made my day!

Re: All my Spotify playlist's are gone!!

Moderator
Moderator
‎2012-04-16 03:19 PM
Xhisor - I'm sending an email to you now, keep an eye on your inbox.
-------

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Re: All my Spotify playlist's are gone!!

Music Lover
‎2012-05-03 12:34 AM
Hi, I also lost all my tracks and when I try to play a track it states streaming is only available to premium members. I am a premium member. Please help.

Re: All my Spotify playlist's are gone!!

Moderator
‎2012-06-17 10:15 AM

Chincha wrote:
Hi I too have had a playlist vanish from my account, can anyone help with this??

I've just restored two playlists that were recently removed on your account. How's it looking now?

Check out our Twitter for the latest updates on any service issues: @Spotifystatus

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Re: All my Spotify playlist's are gone!!

Community Manager
‎2012-06-21 02:21 PM

Hi rparedes16- I've just had a look on your account and I can see 24 playlists--can you not see these at all?

 

Please try signing out and signing back in with your Facebook email/ password. Let me know if you're still unable to access your playlists.  In the meantime, a clean reinstall is also definitely worth a try. 

Re: All my Spotify playlist's are gone!!

Community Manager
‎2012-06-27 01:02 PM

Hey ChristopherCee - I've just done some behind-the-scenes maintenance on your account. 

 

Try a quick log out/ log in. You should find those playlists have returned. 

Re: All my Spotify playlist's are gone!!

Music Lover
‎2012-07-05 10:43 PM

Someonew my starred tracks and playlists are gone too, as of clicking on a facebook link today. aprpetnly it linked my account? i tried using this to fix the problem, ( i have a mac) when i went into preferences, there was no option to disconnect from my facebook account..

 

I would like to use spotify without being connected to facebook, or at least to have my starred songs and infromationg back! When logging in, I tried both facebook information and spotify information, and i get the same thing each time. Please help me split my two accounts so I can have all my old stuff bacl!

Re: All my Spotify playlist's are gone!!

Moderator
‎2012-07-06 07:22 AM

PeterE - please get in touch through our contact form on this and we'll help you out.

 

agreten - I've deleted your duplicate account manually. Try signing in again now (with your username, rather than email address)

Check out our Twitter for the latest updates on any service issues: @Spotifystatus

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Re: All my Spotify playlist's are gone!!

Spotify Legend
‎2012-07-11 04:29 PM
121120374 - I've just taken a look at your account and it seems your playlists are all there. Strange. Try logging out and back in a few times.
-----
Airhorn Enthusiast

Re: All my Spotify playlist's are gone!!

Spotify Legend
‎2012-07-11 05:45 PM
Tony - Just tried resetting your playlists. Do they appear now?
-----
Airhorn Enthusiast

Re: All my Spotify playlist's are gone!!

Moderator
Moderator
‎2012-07-16 06:28 PM
Ktaborjr - Your playlists still appear to be there, are you logging in with the username 'ktaborjr' and your Spotify password?
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Re: All my Spotify playlist's are gone!!

Spotify Legend
‎2012-08-25 02:06 PM
Hey!

Just snipped your email out there. It seems that email did indeed have an account attached to it - I've now moved over any playlists that were on that account over to your Unlimited account.
-----
Airhorn Enthusiast

Re: All my Spotify playlist's are gone!!

Community Legend
‎2012-10-14 01:12 PM
Hi,

It looks like there was a server issue this morning, it has been fixed now.

If you log in then out, your playlists should be back :)

Re: All my Spotify playlist's are gone!!

Community Manager
‎2012-10-14 01:51 PM

Hi everyone, 

 

How's that working for you now that you've logged back in again? Playlists syncing as normal?

Re: All my Spotify playlist's are gone!!

Concert Regular
‎2012-10-20 12:40 AM

i have resolved my problem..i've re-built my playlist from what i had already printed..thanks every one

431 Replies

Re: All my Spotify playlist's are gone!!

Edited
Moderator
‎2012-02-14 08:21 AM

Sorry to hear about that - it looks like they were mostly removed yesterday for some reason - any ideas at all?
In any case, I'll send them to you in an email. Check your inbox :)

 

[edit: just found a way to restore the playlists on our end, they should all be back now. so don't worry about getting an email]

Check out our Twitter for the latest updates on any service issues: @Spotifystatus

Problem solved? Click 'Accept as solution' to make it easier to find for others!

New to the Community? Check out our Community newbie tips

Re: All my Spotify playlist's are gone!!

Concert Regular
‎2012-02-14 08:31 AM
Thank you so much!

Re: All my Spotify playlist's are gone!!

Music Fan
‎2012-02-15 01:14 AM

help! all of mine are gone as well. i have no idea what happened to them. please help! thank you!

Re: All my Spotify playlist's are gone!!

Moderator
‎2012-02-15 07:03 AM
It looks like a duplicate account was created for you by accident, please just try signing in with your original username to get back to the original account. Connecting this account to Facebook will prevent the same from happening again.

Let me know if you need further help, I know it's a bit of a head-scratcher.
Check out our Twitter for the latest updates on any service issues: @Spotifystatus

Problem solved? Click 'Accept as solution' to make it easier to find for others!

New to the Community? Check out our Community newbie tips

Re: All my Spotify playlist's are gone!!

Gig Goer
‎2012-02-15 04:07 PM

Help! All of my playlists disappeared yesterday morning!

 

Can I get them back?!?!

Re: All my Spotify playlist's are gone!!

Moderator
‎2012-02-16 07:07 AM
Jmtkalec, I can't find any playlist history on your account (it looks like the account was made only 2 days ago, and I can't find any duplicates) - how many did you have?
Check out our Twitter for the latest updates on any service issues: @Spotifystatus

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Re: All my Spotify playlist's are gone!!

Gig Goer
‎2012-02-17 12:19 AM

This is incredibly sad! I've had the account since last summer! I used my Facebook log in for it. Would my email address help that I use to log into Spotify with? Did you search that way? I don't know what information about my account you have linked to this post, I'd rather not post any other personal information about me publically. But I do use my gmail account to log in. I do have one other email address you can check. :\

 

Thanks,

Juli

Re: All my Spotify playlist's are gone!!

Gig Goer
‎2012-02-17 12:26 AM

It was on the other email, I reset the password and it worked. Phew! However, this is beyond weird, this must be the original account I created, I've been logging in with Facebook ID every since, though. Regardless, I've found my playlists :)

Re: All my Spotify playlist's are gone!!

Music Fan
‎2012-02-17 04:11 PM

Help me Spotify!    All of my playlists are gone too and I'm a premium member.    They are gone from my computer and mobile app.   I will cry if they are gone forever.   : (  

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