Please supply a contact phone number - as no one responds to my emails (see below) I need to speak to someone asap. I AM PAYING A PREMIUM SUBSCRIPTION FOR A SERVICE I CANNOT USE!! All I need are my login details - I can't even cancel my subscription as I can't log in.
I have still had no response – you sent me this ‘holding’ email on 2 March but nothing has happened since. Please could you sort this out as a matter of urgency.
From: Scutt, Diane
Sent: 06 March 2012 23:07
To: 'Spotify Support'
Subject: RE: Contact Spotify Support
Hi - any news on your investigations on my account yet? This is getting frustrating now as I'm paying for a service I can't use. Look forward to hearing from you asap!
Dr. Diane Scutt
From: 'Spotify Support' [email@example.com]
Sent: 02 March 2012 11:51
To: Scutt, Diane
Subject: Re: Contact Spotify Support
We'd like to thank you for your patience while we've been investigating your query.
We're just running some final checks now to ensure we have a resolution for you. We'll email you within 24 hours with an update.
If you have any further queries in the meantime, please do let us know.
Spotify Customer Service - Cambridge
If I'm not in, anyone else on our dedicated Spotify team can read my notes and help you.
How good was my reply?
This e-mail (including any attachments) may contain information that is confidential and/or privileged. It is intended only for the recipient(s). If you have reason to believe that you are not the intended recipient of this e-mail, please contact the sender immediately and delete the e-mail from your computer.
Original message sent 28 February
Options: [Help] [Tech] [loginError]  [sonos] [premium]   [uk]
I am having problems logging in to Spotify. I think that I may have 2 separate accounts as all was fine until I started using Spotify via Sonos.
I had to change my username to that above when I got Sonos and I can\'t remember my password. However, when I click the \'forgotten password\' it asks for my username. If I put in the number above, it says that I am using my Facebook login details and sends me to Facebook. Once there, if I access my login details, it gives me a different username/number to the one above.
This is driving me mad - all I need is my Spotify password but it\'s proving impossible to retrieve it. Help asap please!
For your reference this is Case #: 284432
Support powered by Assistly
Solved! Go to Solution.
i need some help. everytime i try to get my spotify, which by the way i had it yesterday. windows 7 on my computer tells me spotify stopped working and windows will try and find a solution. whats happening please let me know my email is -snip- thanks