Can't log on sonos


Can't log on sonos

Music Fan
‎2012-04-07 08:23 PM

Hi there,


Since the last sonos update, I can't access to my Spotify account anymore (iphone & Mac). How is that possible?


Please help asap, impossible to live without.





15 Replies

Re: Can't log on sonos

‎2012-04-08 04:29 PM



To use your Sonos system, just log in with the long series of digits and create a device password from here:

Once you have your Spotify username and your device password, please login to Spotify on your Sonos system with these details.

Re: Can't log on sonos

Music Fan
‎2012-05-02 05:25 PM

hello all, I've got the same problem, i can login on the website but spotify tells sonos that my account does not exists... help meeee :-)

Re: Can't log on sonos

Gig Goer
‎2012-07-01 09:15 AM

Hi, I bought 2 Play5's yesterday, opened a premium account on Spotify and had everything running smoothly within half an hour. Later on yesterday I reconfigured the system because I added a bridge to the system (at first I connected one of the two P5's directly to my router until the mailman delivered an unused extra bridge a friend of mine sent me).


Then things went entirely wrong: the sonos controller no longer showed Spotify as an avaliable music source, and in the list available music services Spotify is no longer an option, so I cannot reconnect Sonos to Spotify.....


Telephone help desk is unavailale in the weekends and I'm dying to play with my new toy some more. It was so much fun while it lasted! Who can help me???


kind regards,


Re: Can't log on sonos

Spotify Legend
‎2012-07-01 09:39 AM

Have you tried a clean installation of Spotify at all? That might refresh the selection of available music sources.

Airhorn Enthusiast

Re: Can't log on sonos

Gig Goer
‎2012-07-01 09:55 AM

Thanks for your reply. You mean I should reinstall the spotify software all together? 

Re: Can't log on sonos

Gig Goer
‎2012-07-01 10:09 AM

I just deleted and reinstalled the Spotify software but Spotify still it doesn't appear in the available music services list in my Sonos Controller, unfortunately. Any other ideas?

Re: Can't log on sonos

Music Lover
‎2013-04-11 07:49 PM

Hi. I had a similar problem and found that Sonos had somehow lost my spotify password. Went to Sonos/Manage/Service Settings/Services then edit  Spotify. I just re-entered my Spotify password

Re: Can't log on sonos

Music Fan
‎2013-05-11 12:17 AM

I'm wondering if anyone can help me, or direct me to a fix. I am trying to set up my Spotify account on a SONOS network. I have been a premium subscriber to Spotify for over a year and listen to my music all the time. Problem is I made my account through facebook... I did this suggestion and it tells me it doesn't have my email. It shows me that you have my email but it still won't send me the info to set a password on SONOS.... this is infuriating, these have been together for a while now (don't know exactly how long) why have they not smoothed out all these issues with connecting them?

Re: Can't log on sonos

Community Legend
‎2013-05-11 12:59 AM

Hey! Welcome to the community :)

If you get in touch with the customer services team directly using the online contact form they will be able to send you out one of those emails manually. I have seen a few topics about this lately, so I have escalated it as an issue with the Spotify team. 

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.


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