Hi, I bought 2 Play5's yesterday, opened a premium account on Spotify and had everything running smoothly within half an hour. Later on yesterday I reconfigured the system because I added a bridge to the system (at first I connected one of the two P5's directly to my router until the mailman delivered an unused extra bridge a friend of mine sent me).
Then things went entirely wrong: the sonos controller no longer showed Spotify as an avaliable music source, and in the list available music services Spotify is no longer an option, so I cannot reconnect Sonos to Spotify.....
Telephone help desk is unavailale in the weekends and I'm dying to play with my new toy some more. It was so much fun while it lasted! Who can help me???
I'm wondering if anyone can help me, or direct me to a fix. I am trying to set up my Spotify account on a SONOS network. I have been a premium subscriber to Spotify for over a year and listen to my music all the time. Problem is I made my account through facebook... I did this suggestion and it tells me it doesn't have my email. It shows me that you have my email but it still won't send me the info to set a password on SONOS.... this is infuriating, these have been together for a while now (don't know exactly how long) why have they not smoothed out all these issues with connecting them?
If you get in touch with the customer services team directly using the online contact form they will be able to send you out one of those emails manually. I have seen a few topics about this lately, so I have escalated it as an issue with the Spotify team.
If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.