Can't login on IOS but able to login on android and laptop

[triplang]

Hi Guys,

Here's my concern, I'm getting a login failed error when I'm using an iPhone.

However, I tried to login to a different device, an android and with my laptop as well, I was able to login successfully.

Spotify version is 5.7.0 while IOS version is 9.3.3.

Has anyone encountered the same case?

Thanks in advance!

[Maxim]

Hey @triplang,

Are you seeing any error messages when you're trying to log in?

[triplang]

Hi Maxim,

It only states the following: "Unable to login, either username or password is incorrect. Have you signed up for a Spotify account?"

Thanks

[triplang]

As an update, I tried to login to a another iPhone but with IOS 9.3.2 version only, I was able to login successfully.

It seems that there's an incompatibility concern on the IOS 9.3.3 with Spotify 5.7.0.

[Maxim]

If you're trying to log in using email address and password, please try using username and password.

[triplang]

Hi Maxim,

Yes, I'm using my username when trying to login.

Thanks

[Alan27]

Yes I can't login on my iPhone!!!

[Maxim]

@Alan27 @triplang

I'd recommend a reinstall of Spotify: https://support.spotify.com/using_spotify/troubleshooting2/reinstallation-of-spotify/

Let me know how it goes.

[triplang]

Thanks Maxim, I've previously did the re-installation of Spotify, but I still encountered the failed login.

Using the iPhone Safari, I tried to login in the accounts page of spotify, login failed as well. 

[triplang · Accepted solution]

Just to close this thread, a fresh install of the iPhone made the Spotify work.

Thanks

[bernstalker]

A fresh install of spotify on my iPhone did not work for me.  How can you contact Spotify to get help?

[Maxim]

Hey @bernstalker,

What operating system and version of Spotify are you using? Does it happen both over WiFi and mobile data?

Also, are you seeing any error messages?

Please let me know 🙂 Thanks!

[Maxim]

Hey @bernstalker,

Are you still having issues with your app? If so, please send over the requested info above so I can help you.

Thanks!