Can't login or reset my password

[nfriedly2]

Hey, I'm having some trouble getting into spotify. I forgot that I had an account already, and I went to sign up today and clicked the "Signup with Facebook" button. It tells me

> email_already_exists

and then redirects to a 404 page. Not an ideal error message, but ok.

So, since I apparently have an account already, I go to sign in and I click the "Log in with Facebook" button, approve spotify, and then get told

> "You do not have a Spotify account connected to your Facebook account. If you have a Spotify account, please log in with your Spotify credentials. If you do not have a Spotify account, sign up."

So, I try logging in with my username (nfriedly) or email (email address removed) and few different passwords, give up, and try the password reset form. I type in my email address, click the button, and it says...

> "It looks like you are using your Facebook credentials to log in to Spotify. To change your Facebook password go to your settings page at facebook.com."

Huh?

So I try with my username, click the button, and patiently wait. 30+ minutes later, still no email. 

I also tried signing up but of course was told that both my username and email were taken. I eventually created a new account with a different username and email so that I could post here, but I'd really like my "real" one back.

Before posting here, I went through all the steps a second time just to make sure it wasn't a one-time fluke. Same errors again.

[Maxim · Accepted solution]

Hey @nfriedly2,

Spotify Support can look into this 🙂 Please contact them through one of the channels:

Contact form: https://support.spotify.com/contact-spotify-support/?contact
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

[nfriedly2]

> If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

LOL, good to know.

I filled out the contact form with the same message, so we'll see what happens.

Thanks for the help!

[nfriedly2]

Ok, got things resolved. Spotify support found my old account but couldn't get it working either, so they just coppied everything over from it into this one.

I asked about getting the "nfriedly" username back also, but apparently that belongs to a paying member who isn't me.. whoops.

Sorry for trying to reset your password several times nfriedly.

I don't think I've ever seen "my" username taken by anone besides me...

[dot2dot]

could you please,help me out- im having the same problems u were having,and im clueless on how to fix the problem ,so if u don't mind could u please give me step by step instructions on how to resolve this problem 

[nfriedly2]

Step 1: contact spotify's support and explain the problem and what you've tried. https://support.spotify.com/contact-spotify-support/?contact

Step 2: do whatever they say