Charged for premium while i can't use premium any more

[TheMelvinNL]

Hey, I'm from the Netherlands and i'm charged on 3/3/17 for premium on that day i still had premium. The day after it I have cancelled my subscription so that it would end on 4/3/17 after I had done this I had no premium more while i paid for the whole month already. Because i still wanted to use premium i ordered the familly subscription. What I actually wanted to do after that my subscription would expire on 4/3/17 because I currently have a subscription and my brother also does. so we wanted to get a family subscription. So my question is can my Spotify premium continue and I get my € 14.99 back so that my subscription ends on 4/3/17 and then i can order the family subscription ?

[Maxim]

Hey @TheMelvinNL,

I'm not quite sure what you're trying to do but when you upgrade your subscription from regular Premium to Premium for Family, your next payment date will likely be a few days earlier than it had been. This is because of the difference between the price of Premium for Family and the regular Premium subscription you were on.

See your subscription page to keep an eye on your billing.

[TheMelvinNL]

@Maxim 

I was charged for spotify premium just like normal but i wanted to go to Family premium so i cancelled my premium subscription so it would end on 4/3/17 but after i did that i had no premium any more my account was set to a free account! While that should be done after 4/3/17 because i paid for the whole month for premium but now i have only used it for 1 day because i was charged on 3/3/17 and cancelled it on 4/3/17 because i thought it would end on 4/3/17 right? Because i really wanted premium i already orderd the familly premium when i saw that i had no premium any more. 

[Maxim]

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