Charged twice in month

[marsey]

i had a premium account and paid my monthly subscription on 7th Feb.  on 16th Feb i upgraded to family account and was charged the full €14.99 on 27/02.  as i had already paid 9.99 for the month of february i should not have to pay the full subscription for the family - i should be part creditied.  does anyone know how i can contact spotify to have this rectified? 

[wingshq]

Hey @marsey, welcome to the Spotify Community.

can you confirm that you subsribed your premium directly with Spotify, not any other company?

[marsey]

yes upgraded online directly with spotify

[wingshq · Accepted solution]

ok, we need the support to sort things out what happened.

Please get in touch with Spotify via the contact form. Their support team will be able to take a look at your issue and you'll hear from them shortly.