Charged twice per month

[Carleyrettberg]

I got charged twice with the student discount I have the premium subscription but I want my money back since I got charged two times

[LordRollin]

Hi @Carleyrettberg. Did you just enroll for the student discount, and are you seeing a charge for a full priced month of premium, and a charge for a full month at the discounted price? If so, no worries! That full charge is for the current month, which would have been charged before you enrolled into the student discount. That second charge, the discounted one, if for the student discount, starting next month. In effect you've simple pre-paid for the following month. You can confirm this by visiting your accounts page and ensuring that your renewal date is greater than a month out.

Please let me know if that's not the case, or if there are any other issues that I might be able to assist with. Cheers!

[Carleyrettberg]

I have two charges that are like $5.30 something idk if it's the premium charge thing like you were saying or not but I just got the student one I never had premium before, idk why I got charged twice

[LordRollin]

Hey @Carleyrettberg. I'm going to suggest you try reaching out to support then. Support can be reached one of three ways: through the online contact form; on twitter by reaching out to @SpotifyCares; or by sending a message to the Spotify Cares Facebook page. Please be aware that responses may take anywhere from 24-48 hours depending on the volume of tickets support is currently handling.

In regards to the contact form, upon filling it out you should receive a confirmation email, usually a generic message containing the information you provided and instructions to visit these forums. If after 24 hours you do not hear back from a support team member, please reply directly back to the confirmation email, even if it originates from a no-reply address. If you do not receive this confirmation email, please check your spam folder. If it is not present there, please attempt using one of the other contact methods, or, if you are unable to use the alternatives, please let me know.