Charged twice per month

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Charged twice per month

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Music Fan
‎2012-04-22 08:40 PM

I have spotify in my I phone and am wondering how to get a hold of any customer service line because spotify has been charging my debit card 2 times a month and it should only be 1 time a moth!!!

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Re: Charged twice per month

Edited
Community Manager
4 weeks ago

 

If you've been charged twice this month there are two different things could be happening here:

1. You have two accounts and you've upgraded them both. 

2. You hit the 'upgrade' button more than once when upgrading. This means all payments went to the same account. 

 

If #2 the payments will be going out on the same day. You will be reimbursed for the double payment on your account. When you go to your subscription page you'll find your next payment date is a couple months away.

 

 

If the payments have gone out on different days, and your payment is one month away in your subscription page, then it's scenario #1. Please get in touch with us via the contact form .

 

 

 

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Re: How to get a hold of spotify customer service

Spotify Legend
‎2012-04-23 07:34 AM
You can get in touch with us directly by scrolling up, clicking on "About Us", and then contact form.
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Re: How to get a hold of spotify customer service

Music Fan
‎2012-04-24 06:07 PM

Customer service has been really difficult in addressing this problem. 

 

I have been charged 2x since December.  They only agreed to credit one extra March payment and said that that is all they can do. This was the explanation. 

 

"Allow me to explain you that Spotify works on a revenue share model to a large extent.
The artists, composers and other rights holders of Spotify content are paid a share of Spotify revenues - the great majority, in fact.  The reason that the subscription payment cannot normally be refunded after you have logged in and used the service (or after 14 days has passed) is that after this point the accounting system has registered this as incoming revenue. "

 

Hello, Spotify.  You should not screw your customers.  The explanation above doesn't address the problem, which is Spotify screwed some customers, some that still probably don't recognize it, and will not be held accountable for it.

 

Never had a worse customer service experience.  Email customer service and wait 3-5 days for a not helpful response.  Then redo about 10 times (and 30 days) to get the ridiculous final response above.  That is the spotify definition of customer service.

 

For the amount of hype around this product, one would think there would be more attention taken on these matters.

Re: How to get a hold of spotify customer service

Music Lover
‎2012-04-24 06:12 PM

It would be really nice to TALK to someone either via virtual assistant or a phone number. I cannot get Spotify to play and I cannot figure out why.

 

I sent the contact form in about it already so I dont need that info. I need it fixed so I can listen to music.

 

 

Re: How to get a hold of spotify customer service

Garage Band
‎2012-07-07 07:40 PM

Simply call your credit card company and inform them of the double charge. Not only will they refund your money they will assess Spotify a penatly for not addressing your valid concerns.

 

I am going to do this if I can not get my technical issues resolved. Because spotify claims that they can "sync" the music for use "offline" yet I was stuck on an airplane with all my music  "sync" yet it keep on asking for a Facebook login and can not play my music! I pay for music, not login prompts!!!

 

Also check your credit card statement or call the card issuer and see if there is a phone number! 

 

 

Re: How to get a hold of spotify customer service

Music Lover
‎2012-08-04 12:30 AM
They don't respond to the contact form. I've sent two so good luck!

Re: How to get a hold of spotify customer service

Moderator
‎2012-08-04 05:49 PM

Hi bosslady11 - I´ve just had a look and we sent you a reply on the 22nd of July. I´m sorry if something stopped it from going through. Can you have a quick look in your spam folder if you haven´t already checked? It might have snuck past. 

Re: How to get a hold of spotify customer service

Music Lover
‎2012-08-04 06:11 PM
I have no emails from anyone at Spotify. I even looked in my husband's email since for some reason Spotify thinks my account belongs to him. Nothing there either.

Re: How to get a hold of spotify customer service

Edited
Moderator
Moderator
‎2012-08-05 03:02 PM

Bosslady11 - I can assure you, we've sent a couple of emails over now. Either way, if you now log in with the username 'bosslady11', your husbands Facebook will no longer be connected to your Spotify.

 

If this happens again, you can disconnect a Facebook account from the 'Preferences' menu inside your Spotify.

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Re: How to get a hold of spotify customer service

Music Lover
‎2012-08-05 09:58 PM

hello my name is pia harge i need help to put some music on my mp3 played plasse send e a message back asap

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