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Hi,
I have a charged account that I created on Spotify using Facebook a while ago. I recently (6 months ago) deleted my Facebook account.
Now I can't log onto Spotify anymore because I have a Facebook login but Spotify still charges me.
I sent Spotify 5 contact messages with a new account I created aside to get to the form: no answer for 6 months. Still charging though...
Is there a way I can make Spotify stop charging me on an account I can't use anymore ? Or am I doomed to pay forever ?
Thanks for the quick answer AND solution.
Can you let us know the case number from the last time you got in touch? Its in the subject line of the automated email reply normally.
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
Thank you for taking time to look into my case.
Here is the whole history of the messages I sent to the support :
Spotify Case #00897504 => 02/09/2013
Spotify Case #00785301 => 03/07/2013
Spotify Case #00732449 => 03/06/2013
Spotify Case #00680602 => 04/05/2013
Spotify Case # 00626197 => 05/04/2013
Spotify Case # 00605749 => 25/03/2013
The latest is therefore case #00897504. They all are written in French (my mother tongue).
Send me a private message if you want a translation.
To sum up, I sent 6 messages in 8 months and I got 0 "real" answers but "We will crack asap on your request bla bla bla". Busy support people you have there...
And of course, I'd like to be refunded ! I believe it is only fair...
Cheers
I've asked someone to check this out for you.
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
Hey @Zaziffic - I've made sure case #00897504 is with our French speakers. I've also added a comment to check this thread out. They'll be able to get things sorted out.
Hi @Adam,
That's a big improvement if they do!
I sit tight in th meantime.
Cheers
I have a Spotify linked to a Facebook account I deleted beginning of 2017. The Spotify is charged every month and I cannot figure out how to cancel it. It’s extreamly frustrating to pay for something I can’t use and I can’t figure out how to contact Spotify about this issue.
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