So in the midddle of playing today my account first went offline and wouldn't come back on line. Then when I tried to fix it it wouldn't work. Then it went off completely and now when i try to log in it says that there is error code 101 and it's a problem with my firewall...thoughts? I don;t know how to fix this!
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It's happened to me yesterday I have followed all instructions to the letter re-booted I don't no how many times deleted Spottily from the firewall, deleted it from my laptop and reloaded it again from the web site, even turned the firewall off but I get the same message error code 101.
What has happened and how can I sort it as I am now paying for nothing??
I contacted support direct and they gave me the answer copied below. Incidentally I had to use the second solution:
Sorry to hear your enjoyment of Spotify has been disrupted.
If you haven't already, carry out these steps:
- Remove “Spotify” from firewall exceptions list(s) - Clean reinstallation (see instructions for each operating system: http://www.spotify.com/se/help/faq/tech/clean-rein
Failing that. May I suggest re-installing Spotify but with our 'preview version' using the link below?
You can locate the download underneath the heading of 'Gapless playback & crossfade preview version'. Then select the download depending on which operating system you are using (Mac - Win).
This re-install should prompt the firewall to add Spotify as an exception.
Hopefully this helps and gets you back enjoying Spotify in no time.
If you haven't already, carry out these steps: - Remove “Spotify” from firewall exceptions list(s) - Clean reinstallation (see instructions for each operating system: http://www.spotify.com/se/help/faq/tech/clean-rein
To try to help I have uploaded the the spotify that I used to get it right to my web site, as they seem to have changed the page. If you usse the following address to automatically download the file. Put the following into your browser and download should start automatically:
Best of luck
I've had this 101 for a two days now. Nothing seems to solve the problem.
I have done everything this thread has suggested, from deep clean to unblocking etc etc.
Won't be getting premium back until it's fully resolved.
EDIT: Removing McAfee solved this.