Family does not work. We are both in the same country but Spotify says not..

[siljeoey]

My husband invited me to Family share.

Both our subscriptions are in the same country - but when trying to activate the code spotify refuses that we are. What to do?

[EilerWessel]

Hi @siljeoey, let's see if this can help you out, shall we?

Please go through and check below solutions: 

To change the country set on your Spotify account, visit the profile page.
 

If the country set in your account doesn’t match your current IP address:

1. Click on the Country drop-down and select your country.
   
2. Scroll to the bottom of the page and click Save Profile.
   

If the country currently set in your account matches your current IP address then this option will be greyed out:

To change your country you’ll need to add a new subscription:

1. Click Subscription at the top of the page, then Add a payment method.
   
2. Select Get Premium.
3. You can change the country for your account at the top of the page by clicking the country name and selecting a new one from the drop-down.
   
4. Select a payment method and click Continue to confirm the changes and purchase your subscription.

If you’re already a paying customer:

1. Click Update your payment details. 
   
2. Choose your new country from the drop down menu, enter your zip code, select your new payment method and press Change.
   

 Hope this helps!

[EilerWessel]

Hi @siljeoey, let's see if this can help you out, shall we?

Please go through and check below solutions: 

To change the country set on your Spotify account, visit the profile page.
 

If the country set in your account doesn’t match your current IP address:

1. Click on the Country drop-down and select your country.
   
2. Scroll to the bottom of the page and click Save Profile.
   

If the country currently set in your account matches your current IP address then this option will be greyed out:

To change your country you’ll need to add a new subscription:

1. Click Subscription at the top of the page, then Add a payment method.
   
2. Select Get Premium.
3. You can change the country for your account at the top of the page by clicking the country name and selecting a new one from the drop-down.
   
4. Select a payment method and click Continue to confirm the changes and purchase your subscription.

If you’re already a paying customer:

1. Click Update your payment details. 
   
2. Choose your new country from the drop down menu, enter your zip code, select your new payment method and press Change.