Forgot my username, password AND email

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Forgot my username, password AND email

Music Fan
‎2012-07-02 09:20 PM

Subject. This is a problem. What can I do? I logged out thinking my username and password would stay but they didn't.

14 Replies

Re: Forgot my username, password AND email

Garage Band
‎2012-07-03 09:47 AM

Is this an facebook account or a Spotify Orignal account?

 

If it's a facebook account used to login to Spotify then it's not Spotify's issue, you need to contact facebook for that.

 

If it's an Original Spotify account then contact support here: https://www.spotify.com/uk/about-us/contact/contact-spotify-support/?contact

 

They will need to take extra secruity details, which this is somehting that you and them can't discuss on the forums.

 

Thanks

Liam

System Specs:
Intel® Core™ i5-2500K Processor (6M Cache, up to 3.70 GHz), 4GB Ram DRR3 (800Mhz), Intel 3000 HD Graphics, 500GB HDD at 5400 RPM, 250GB Extra HDD at 5400RPM, WIn7 Home Premium

Re: Forgot my username, password AND email

Edited
Moderator
‎2012-07-03 09:50 AM

To post on the Community you need a Spotify account so don't worry - the fact you're here at all means we can help you out.

 

Can you try launching Spotify from a Facebook play link? For example try https://www.facebook.com/music/song/Video-Killed-The-Radio-Star/400622862530

 

This should help force a login.

Check out our Twitter for the latest updates on any service issues: @Spotifystatus

Problem solved? Click 'Accept as solution' to make it easier to find for others!

New to the Community? Check out our Community newbie tips

Re: Forgot my username, password AND email

Garage Band
‎2012-07-03 10:06 AM

Hmm, yea that never occured to me.

 

Unless the user created a new account to post here?

System Specs:
Intel® Core™ i5-2500K Processor (6M Cache, up to 3.70 GHz), 4GB Ram DRR3 (800Mhz), Intel 3000 HD Graphics, 500GB HDD at 5400 RPM, 250GB Extra HDD at 5400RPM, WIn7 Home Premium

Re: Forgot my username, password AND email

Moderator
‎2012-07-03 10:15 AM
Good point, we'll have to wait and see.
Check out our Twitter for the latest updates on any service issues: @Spotifystatus

Problem solved? Click 'Accept as solution' to make it easier to find for others!

New to the Community? Check out our Community newbie tips

Re: Forgot my username, password AND email

Music Fan
‎2013-06-21 10:25 AM

hope you can help !!!! had spotify app on iphone 4s, accidently deleted app, cannot remember any login details, it was a premium account.  I have created new login to access community, tried log in from facebook, diddnt work. pls help

Re: Forgot my username, password AND email

Community Legend
‎2013-06-21 10:26 AM

I suggest you submit an online contact form and someone at Spotify will look into this for you. If you get an automated reply, make sure to reply to it directly (even if it's from a no reply) and it will be sent to the Spotify staff.


farahusman wrote:

hope you can help !!!! had spotify app on iphone 4s, accidently deleted app, cannot remember any login details, it was a premium account.  I have created new login to access community, tried log in from facebook, diddnt work. pls help




Joe
I don't work for Spotify, I'm just here for the beer music

Check out my collaborative audiobook playlist

Re: Forgot my username, password AND email

Music Fan
‎2015-09-30 09:04 PM

hey spotify community

 

I've got 2 spotify accounts. one fb-account and one private account with spotify premium. Actually I deleted the spotify app on my iphone and now I can't remember my username and password. I would like to use my private account again since I pay for it every month. Is there anyone who can help me out? thanks in advance

Re: Forgot my username, password AND email

Music Fan
‎2015-11-14 02:04 PM
I JUST GOT PREMIUM RIGHT IN TIME for my run then realised I used my wrong email instead!!! And now I can't change the password since I used my wrong dam email ending!! Please help me

Re: Forgot my username, password AND email

Concert Regular
‎2016-05-02 08:48 AM

Is it fixed? Because I have the same problem and I want to fix it

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