Free 1 month not working

[Shaynelochhead]

I had my 1 week free. Then I joined and was to receive 1 month free then payment to come out of PayPal. Now that my week is over I lost my premium service and in account settings it tells me my premium service and payment will commenced in 1 month. What happened to my free month. I am stuck with the cappy Spotify where I cannot select songs and everything is random. Who do I contact to get my premium back?

[Sophia]

Hi @Shaynelochhead!

Thanks for getting in touch with the Spotify Community. We'll be happy to help. 

In this case, we'd recommend reaching out to our Accounts team so they can look into this. You can do it via Twitter, Facebook or, email: 

• Contact form: https://support.spotify.com/contact-spotify-support/?contact
• Facebook: https://www.facebook.com/SpotifyCares/
• Twitter: https://twitter.com/spotifycares

Let us know if you have any other questions. We'll be here for you 🙂 

Sophia,