Free Trial what happens when it's over?

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Free Trial what happens when it's over?

Regular
‎2012-06-18 12:25 AM
Hello Spotify,
People may have asked you the same question, but I need a full understandment. I've just downloaded the Spotify app on my iPod and I got the 48 hour free trial plan. Now, what would exactly happen once the free trial is over? Will I still be able to listen to Spotify on my iPod or will the app automatically shut down? Will I also be charged if I don't cancel my free trial before the 48 hours? Now, I guess I should also say that I have a Spotify free account on my computer without this app.

Thanks for your moment!
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Re: Free Trial what happens when it's over?

Community Manager
‎2012-06-18 12:00 PM

Hi Vannah_Banana- Welcome to the Community! Let's see if we can help clarify our trial options for you. 

 

First of all, you won't be able to continue to stream music or sync offline playlists on your iPod once your 48 hour trial is over today. A Premium subscription/ trial is needed to use Spotify on an iPod or mobile device. 

 

Also, I can assure you that you won't be charged when the trial ends. Your account will simply revert back to our Free subscription.

 

However, you will receive an email offering to extend the trial by another 30 days. If you chose to extend the trial you will be charged at the end of those 30 days unless you cancel beforehand. The Premium subscription will then continue with rolling payments each month. 

 

I hope this clears things up a bit--let me know if there's aything else I can help with. 

102 Replies

Re: Free Trial what happens when it's over?

Community Manager
‎2012-06-18 12:00 PM

Hi Vannah_Banana- Welcome to the Community! Let's see if we can help clarify our trial options for you. 

 

First of all, you won't be able to continue to stream music or sync offline playlists on your iPod once your 48 hour trial is over today. A Premium subscription/ trial is needed to use Spotify on an iPod or mobile device. 

 

Also, I can assure you that you won't be charged when the trial ends. Your account will simply revert back to our Free subscription.

 

However, you will receive an email offering to extend the trial by another 30 days. If you chose to extend the trial you will be charged at the end of those 30 days unless you cancel beforehand. The Premium subscription will then continue with rolling payments each month. 

 

I hope this clears things up a bit--let me know if there's aything else I can help with. 

Re: Free Trial what happens when it's over?

Regular
‎2012-06-18 04:23 PM
Meredith, Awesome! That was just the information I was looking for. It did help! Thanks!!

Re: Free Trial what happens when it's over?

Community Legend
‎2012-06-19 08:48 PM
Moved to Accounts forum as this is not an Idea!
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Listening on Windows, Android and Sonos. Tweeting it at @davelicence

Re: Free Trial what happens when it's over?

Music Fan
‎2012-06-26 01:38 AM
So what do u mean by revert like as in order to play offline music ill have to end up paying to play it correct

Re: Free Trial what happens when it's over?

Spotify
‎2012-06-26 09:21 AM

Hi Jwest25,

 

Yes.  You would only be able to use Spotify for streaming on Desktop/Laptop computers.  You would have to pay to use Spotify offline.

 

 

THERE IS NO JUSTICE - THERE'S JUST ME.
- Death, Terry Pratchett.


Re: Free Trial what happens when it's over?

Music Fan
‎2012-09-25 03:19 PM

HI, I have diownloaded the 48 hour free trail and have added a number fo albums to my playlist which are great, however am I getting charged from my service provider for adding these albums to my playlist?? I though as it was a FREE TRIAL It would all be free until I decided to upgrade to premium??

Wrong debit or wrong account

Edited
Music Fan
‎2012-09-25 04:37 PM

How come you have my debit card details?? I just got a charge of 9,99€ in my debit card and I have never downloaded it or even used it in another computer or system, I have just created the account to be able to contact you as you don't have a direct customer service. Please look into this problem and give me a solution!! (Snip - Moderator). Thank You

Re: Free Trial what happens when it's over?

Edited
Spotify Legend
‎2012-09-25 05:02 PM

shaleesa - Downloading the playlists over 3G could run up the cost of your data allowance.

All payments for Spotify are made directly through us, not through your service provider - I can't locate any payments directly to us, so it could be worthwhile contacting them.

 

angels89 - I couldn't seem to locate a payment for your account at all. Could you email into our Contact Form at all? Just click on "About Us" above and then select Contact Form. I've also removed your email address and phone number from your post, to prevent any wouldbe prank callers. 

 

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Airhorn Enthusiast

Re: Free Trial what happens when it's over?

Music Fan
‎2012-10-29 12:50 AM

Does anyone know whats happens when at the start of the trial its asks for your Facebook login,  no. I've got the 48hr trial but  after that all the music I've downloaded will I be able to listen to them? I don't care if Im Not able lot download 

 

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