How do I cancel a free trial?

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How do I cancel a free trial?

Gig Goer
‎2012-02-28 03:25 PM

I am following the instructions https://www.spotify.com/us/help/faq/tech/secondary-account-created/ because Im still logged into my original account at work. Hopefully I can use it to delink the new account that is connected to my facebook and link face book to my original account. However I cant unsubscribe from the my free trial on the new account. When I try to cancel on the account page it just points me to a renewal. You guys really need to make this stuff easier, not a jumbled mess.

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Re: How do I cancel a free trial?

Rock Star
‎2015-04-16 08:48 AM

@alanstone434 

 

To cancel your subscription, you need to sign into this page:

 

https://www.spotify.com/accounts/subscription/

 

Also check out the help guide:
https://support.spotify.com/learn-more/faq/#!/article/How-to-cancel-your-subscription

 

If you don't see a cancel option,

You might have subscribed to premium through the iPhone or iPad app.

To cancel your subscription, you need to cancel it from iTunes. Your subscription is being handled by Apple.

Information on how to do this can be found here:

http://support.apple.com/en-us/HT202039

http://www.imore.com/how-cancel-or-modify-itunes-or-app-store-subscription-right-your-iphone-or-ipad


Matt Suda   Community Rock Star
♫ Music keeps my heart beating ♫

Re: How do I cancel a free trial?

Top Star
‎2015-07-08 07:45 PM

Hi @telehome, welcome!

It looks like you are subscribed through Apple. To cancel your subscription, follow the steps mentioned here:

http://support.apple.com/HT202039


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57 Replies

Re: How do I cancel a free trial?

Moderator
Moderator
‎2012-02-28 06:16 PM
Hey!

You can unsubscribe from here (just remember to log in with your Facebook details): https://www.spotify.com/account/subscription/

Then just follow these instructions:

1. Under the heading "Manage your subscription", click "View your options"
2. At the bottom of the following page, click "Click here to continue to the cancellation page"
3. On the following page, select one of the listed reasons for leaving
4. Then, click the button "Cancel Subscription"
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Re: How do I cancel a free trial?

MEW
Concert Regular
‎2012-02-28 06:23 PM
Hi Sam...I've been trying to find this as well but I do not see a link that says "manage your subscription" on the page you linked. I did a search for the word "manage" and it's not on that page?

Re: How do I cancel a free trial?

Edited
Moderator
Moderator
‎2012-02-28 06:33 PM

Ah! Apologies! It's been updated. I just tried logging in and cancelling myself (not a complete cancellation, of course). Instead of a 'Manage my Subscription', there is a 'Cancel my Subscription'. Just click on 'View my options' below and then 'Continue to the cancellation page' down the bottom.

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Re: How do I cancel a free trial?

MEW
Concert Regular
‎2012-02-28 06:41 PM
Ok...I'm feeling like I'm being a pain or stupid...but I don't see that link anywhere on that page either.

I've searched the page for the word "Cancel" and "Subscription" to be certain I'm not missing it.

Is there perhaps a different link for free vs paid memberships? Or no option to cancel free memberships?

Re: How do I cancel a free trial?

Moderator
Moderator
‎2012-02-28 06:56 PM

The options are different for paying subscribers and free users. If you have the free account, you won't ever get charged. So don't worry, you're not on a trial. All that music is free.

 

You threw me with the 'free trial' thing, as we currently have a free Premium trial running. If you'd like to delete your account, you can do so by contacting Customer Support. Just go to 'About Us' (above) > 'Contact Form'. Obviously, we'd be very sorry to see you go. Were you having any problems at all?

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Re: How do I cancel a free trial?

MEW
Concert Regular
‎2012-02-28 06:58 PM

I understand but I wanted my information removed from the service...isn't there a way to do this?

Re: How do I cancel a free trial?

Moderator
Moderator
‎2012-02-28 07:20 PM

Yes, there is. Just get in touch with Customer Support, like I mentioned before. They'll sort it out for you.

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Re: How do I cancel a free trial?

MEW
Concert Regular
‎2012-02-28 07:26 PM
Gosh I'm sorry...I didn't read the last post thoroughly! Thank you!

Re: How do I cancel a free trial?

Gig Goer
‎2012-02-28 08:19 PM

I clicked your link but I dont see any of the options you gave me, here is a screenshot http://imgur.com/bBLDW. Thanks for the help

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