How to change Premium subscription

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How to change Premium subscription

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Music Fan
‎2013-11-29 10:10 AM

I cannot find how to cancel my Mobile Premium subscription. There appears to be no 'subscripton' page  on the app and it is not showing up as a standing order/DDebit with my bank.

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Re: How to cancel MOBILE Premium subscription

Edited
Rock Star
‎2015-02-23 05:41 PM

@6017015215 

 

Cancel Premium

 

To cancel your subscription, you need to sign into this page:

 

https://www.spotify.com/accounts/subscription/

 

Cancel Premium via iTunes

 

If you don't see a cancel option,

You might have subscribed to premium through the iPhone or iPad app.

To cancel your subscription, you need to cancel it from iTunes. Your subscription is being handled by Apple.

Information on how to do this can be found here:

http://support.apple.com/en-us/HT202039

http://www.imore.com/how-cancel-or-modify-itunes-or-app-store-subscription-right-your-iphone-or-ipad

 

If you still have trouble,

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it.

 

Support usually replies within 24-48 hours.


Matt Suda   Community Rock Star
♫ Music keeps my heart beating ♫

Re: How to cancel MOBILE Premium subscription

Music Lover
‎2015-06-01 07:20 PM

I have tried going to the subscription page but there is no option to cancel on that page. I am subscribed to Spotify Premium.  I go to Account > Subscription (it appears in the menu list on the left side of the screen).  The only thing that appears on the page is my subscription expiration information and the Subscribe button.  There is no option to cancel.  Please help!  How do I do this.  I am using a MAC.

 

 

Re: How to cancel MOBILE Premium subscription

Concert Regular
‎2015-06-29 07:49 AM
I need help

Re: How to cancel MOBILE Premium subscription

Rock Star
‎2016-07-06 05:00 AM

@francis_baello

 

To cancel and delete your payment info, do the following:

 

1. Go to your Subscription and payment overview --> http://spotify.com/account/subscription/

2. Click UPDATE DETAILS. If it shows below 'Would you like to cancel your subscription?' click there and cancel.

3. Check the box to 'Remove', and click 'Change' button,

 
Note: If you have your Premium active you won't be able to remove your payment info. That's why it's important to cancel before clicking UPDATE DETAILS.
 

Without any payment details, no new charges can be made, but if you're an iphone user, you do need to check your itunes subscriptions for Auto Renewals and turn it off for Spotify.

 

Here are Apple's instructions on how to do it:

 

https://support.apple.com/en-us/HT202039


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Re: How to cancel MOBILE Premium subscription

Rock Star
‎2016-08-26 01:07 AM

Hey @Mickeyhause0,

 

Depends if you pay through iTunes or directly to Spotify.

 

Do you get email receipts for your subscription purchases? Search for one of them in all of your email accounts. In it, the Spotify username you're paying for is shown:

 

Username/ID:        xxxxxxx

Logout of the app, and be sure to use that username to login to your account. It's the one with the Premium features.

 

You can login to the website with that username to check the status of your subscription, and your receipts. In there you can cancel if you want to, and delete your payment info.

 

Without any payment details, no new charges can be made, but if you're an iPhone user, you do need to check your iTunes subscriptions Auto Renewal and turn it off for Spotify.

 

Hope it helps. :)


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Re: How to change Premium subscription

Gig Goer
Tuesday
I want to put it on my sprint account like I did with Pandora, can I do that.

Re: How to change Premium subscription

Music Lover
Wednesday
HI I am trying to cancel my subscription. I've gotten to the bit where it says subscription after pressing that it say that I'm on free Spotify. So why was I charged $12.99 in February. Thanks
343 Replies

Re: How to cancel MOBILE Premium subscription

Community Legend
‎2013-11-29 10:22 AM

Hello and welcome to the community!

 

I suppose that you want to cancel your Spotify premium subscription? You can do that here under manage subscriptions.

What's a Spotify Rock Star, and how do I become one?

Check album availability here

Re: How to cancel MOBILE Premium subscription

Music Lover
‎2014-02-28 10:55 AM
How can i cancel my subsciption it wont let me ?

Re: How to cancel MOBILE Premium subscription

Community Legend
‎2014-02-28 11:05 AM

@kaya01 - How is your subscription paid for? 

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Re: How to cancel MOBILE Premium subscription

Music Fan
‎2014-04-08 08:49 PM
I have tried to also locate phone numbers to cancel and there aren't any. I have moved and am financially unable to continue with this program. I need help.

Re: How to cancel MOBILE Premium subscription

Community Legend
‎2014-04-08 09:39 PM

You can cancel your subscription following these instructions.

Joe
I don't work for Spotify, I'm just here for the beer music

Check out my collaborative audiobook playlist

Re: How to cancel MOBILE Premium subscription

Music Lover
‎2014-04-30 02:27 AM
I dont know the username for my payed account . The free one is linked to my Facebook

Re: How to cancel MOBILE Premium subscription

Community Legend
‎2014-04-30 11:49 AM

In that case, get in touch with the customer services team directly using the online contact form including any email addresses you may have used to create the account and they can track it down for you. 

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Re: How to cancel MOBILE Premium subscription

Music Lover
‎2014-05-10 01:19 AM

I have two accounts but the one i created first i forgot the password and I forgot the password to my email so i couldnt receive the generated one ... i pay for 2 and only want one but i have to cancel the account i dont know the password too what do i do ?

 

Re: How to cancel MOBILE Premium subscription

Community Legend
‎2014-05-10 11:30 AM
Get in touch using the link in my post above and a member of the support team can lend a hand. ;)

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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