I can't log-in from desktop computer

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I can't log-in from desktop computer

Music Fan

I lost my phone and can't log in from my desktop computer for some reason. And then it says "Sending SMS code to use for logging in" but I don't have the cell-phone anymore so I'm not getting those texts with the code.  I tried resetting my facebook password because i log in through facebook, but that did nothing.  How the heck can i get around this and use spotify that I'm paying for?

2 Replies

Re: I can't log-in from desktop computer

Community Manager

Hi SebastianQ - It sounds like you've got some Facebook security settings interferring here. 

 

Have you asked to receive an SMS code as a Facebook security set when signing into your FB profile? If so, please disable that so you can sign into Spotify without any trouble. 

Re: I can't log-in from desktop computer

Music Fan

Hi I have the same problem and can't seem to find a solution. I do not have that option in Facebook, so it has to be another problem. I have uninstalled and reinstalled spotify several times, restarted my computer and it doesn't seem to work. 

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