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I cannot log in on my mobile?

I cannot log in on my mobile?

 Should I use my facebook username or the one (with digits) which I found on my desktop account?

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Ok. Found it myself! For others having this problem:

 

1. DO NOT use your facebook log in details!

2. Go to your Account tab on desktop Spotify

3. Go to Edit

4. Click on option "Password for other devices" (or whatever it is in English - I am translating live from Polish) -> Set password

5. Click on it  (mail will be sent) and go to your mailbox

6. Open the message from Spotify click on link and follow instructions to generate password

7. ON YOUR MOBILE: use digit username (you have it in your account) and newly generated password

8. Done!

 

Thank you Spotify for making it soooo complicated and hiding hints in different tabs!

 

 


@1172753983 wrote:

 Should I use my facebook username or the one (with digits) which I found on my desktop account?


Hey! Welcome to the community 🙂 

 

It depends on what type of mobile you have. 

 

If you have an iOS or android device, login using your Facebook email address and password. 

If you have any other mobile device, you need to set your device password and log in using the 10 digit username. To set your device password, have a read at this help page (ignore the instructions being for Sonos, its the same process)

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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