I got premium but seems like free on PC, web and Android

[Gokhan4851]

I have just 1 spotify account and I bought spotify premium When I checked my bank account Spotify withdraw the price. But when ı try to log in on my phone or PC app. or web interface, my account seems like free.
And also I cant see any bill on my account details.

30.06.2016 Spotify P004FCC39A

[MaryC1]

Hi there!

Thanks for getting in touch with us. We're here to help out.

We've taken a look at the screenshot you sent us and we can see that the payment shows as pending, this could explain things. If you need to get additional information about this transaction, we'd suggest you getting in touch with our Account's team.

You can get in touch with them from any of our social media help sites: @SpotifyCares on Twitter and Spotify Cares on Facebook, just send them a private message with your account's email address and username. You can also use our Contact Form to get email support.

Don't hesitate to drop us a message if you need us again.

Our best,