Login failed

[Filippo04]

I switched to premium family, and to have access to me as failed logins, but the username and password are correct.
I tried to reinstall Spotify and got the same error.
I gurdato profile and is the premium subscription family.
What can I do ?

Thank you

[osornios · Accepted solution]

Hello @Filippo04,

Try logging into your Spotify profile on your browser here with your email. Your username will be displayed after you login.

After that, check the status of your subscription. If everything looks ok, logout of the app in your device, and be sure to use that username, instead of your email address, to login to your account. It's the one with the Premium features.