Lost Account Password and E-mail

[askingaquestion]

I have lost my account password and no longer have access to the e-mail account I used to sign up. On the community forms I've seen very similar questions to mine. However, as a solution, the support person gives a link to contact support. I don't understand how this works, as I won't have my account credentials to log in to ask for help to recover my account credentials. What can I do to recover my account?

Thanks!

[osornios]

Hey @askingaquestion,

If you contact support from your account, the support reply may probably go to the email you no longer have access to.

Log out of the Spotify website in your browser and fill out this contact form. Someone from Spotify will be happy to help you out.

Make sure you are logged out of any Spotify account in your browser when using the contact form or the username and custom email field will not show up. It is important so that you can enter the information of the account you are having trouble with. If you are logged in with a different account that is not having the problem, that account info will be used and support will be confused.

You should get a reply within 24-48 hours. Don't forget to check your spam folder for responses as they may end up there.

If you get an automated email directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you.

Alternatively, if you prefer support via Twitter, you can tweet @SpotifyCares.