I'm trying to sign up for premium with my NUS discount however when I put in the number from my card it tells me it is an 'Invalid number'. I've checked the code on screen and on my card match and tried it with and without spaces but it still won't work.
Yeah, I'm having the problem that when I try to enter it, it says I've already used it... Which I definitely haven't! Can't find any help pages for that though...
Hey! Welcome to the community :)
You will need to get in touch with the customer services team directly using the online contact form and they will be able to assist you further with this.
If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.
If you receive an automated reply, get back to it and this will make sure your email gets through to the correct team. Also, if you post your 8 digit case # here, we'll make sure the right team get onto this for you too.