Plano Família - problema com pagamento.

[JefersonMachado]

Efetuei duas vezes o pagamento da conta Família, porém o app não idêntico nenhum dos pagamentos.
Preciso do estorno de um dos pagamentos e validação da conta.
Aguardo

[Sophia]

Hi @JefersonMachado!

Thanks for getting in touch with the Spotify Community. Hope you don't mind if we reply in English. 

In this moment, we don't offer support in Portuguese. We'd recommend reaching out to our Accounts team so they can look into this. You can do it via Twitter, Facebook or email: 

• Contact form: https://support.spotify.com/contact-spotify-support/?contact
• Facebook: https://www.facebook.com/SpotifyAyuda/
• Twitter: https://twitter.com/spotifyajuda/

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

Let us know if you have any questions. We'll be here for you 🙂 

Sophia,