Premium is not working on phone

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Premium is not working on phone

Music Lover
‎2012-04-14 03:02 PM

Since a couple of day's my spotify isn't working on my phone anymore. It's telling me to buy premium which I already have. Help me please!

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Accepted Solutions

Re: Premium is not working on phone

Community Manager
‎2012-04-14 03:13 PM

Hey Bobbie- According to our records your 'bobbeh89' is just fine and your Premium subscription is active. 

 

Are you definitely logging in with this username 'bobbeh89' username and not your email address? Try logging out and logging back in with that username/ Spotify password. 

 

 

Re: Premium is not working on phone

Community Legend
‎2014-04-10 11:00 AM

Just wondering if maybe you logged in with the wrong details - do you see a payment history here? If not, try logging out and back in , making sure you use the correct credentials (facebook login or a spotify username - only one of these will be right).

 

You mentioned that the last payment was on 10 March so another payment should have been made yesterday.

 

If none of this helps, you can get in touch with the account team hereIf you get an automated response directing you back to the community or to the help pages, make sure to reply to it directly to speed things along.

Joe
I don't work for Spotify, I'm just here for the beer music

Check out my collaborative audiobook playlist

Re: Premium is not working on phone

Gig Goer
‎2015-12-22 11:01 PM
Hi I have upgraded to premium but it is still coming up free. I have reinstalled app but still no good.. payment came out of my account 2 times and I did not receive receipt to my email. Please help

Re: Premium is not working on phone

Award Winning Artist
‎2016-06-13 11:36 PM

@Lukestnford01

 

Did you get an email receipt for your subscription purchase?
 

In it, it shows the Spotify username you paid for:

 

Username/ID:        xxxxxxx

Logout of the app, and be sure to use it to login to your account. It's the one with the Premium features.

 

You can login with that username to the website to check the status of your subscription here:
 
 
and also check your receipts here:

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Re: Premium is not working on phone

Award Winning Artist
‎2016-07-08 07:37 PM

@mari1079

 

Do you get email receipts for your subscription purchases? Search for one of them in your email account. In them, the Spotify username you're paying for is shown:

 

Username/ID:        xxxxxxx

You can login with that username to the website to check the status of your subscription here:
 
 
and also check your receipts here:
 
 
If everything looks ok, logout of the app in your device, and be sure to use that username, instead of your email address, to login to your account. It's the one with the Premium features.

If this solved your issue - Please accept as solution.
If this post is useful - Please add a Like.
Would you like a 'screen always on' option in Mobile?

Last.FM | Snapchat | My playlists

435 Replies

Re: Premium is not working on phone

Community Manager
‎2012-04-14 03:13 PM

Hey Bobbie- According to our records your 'bobbeh89' is just fine and your Premium subscription is active. 

 

Are you definitely logging in with this username 'bobbeh89' username and not your email address? Try logging out and logging back in with that username/ Spotify password. 

 

 

Re: Premium is not working on phone

Music Lover
‎2012-04-14 04:11 PM

Thnx! I did login with my email address, logging with my username solves it. The quick response is very much appreciated. 

Re: Premium is not working on phone

Music Lover
‎2012-04-16 07:04 AM

Premium stopped working on my phone. And I can play music on my laptop but the social functions don't work!

Re: Premium is not working on phone

Moderator
Moderator
‎2012-04-16 02:39 PM
Hellochica - Your Premium subscription seems to be running ok. Can you make sure you log in with the username 'hellochica' and your Spotify password. Is it still an issue?
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Re: Premium is not working on phone

Music Fan
‎2012-06-02 12:35 AM
I have the same problem. I upgraded to premium and received email confirmation, but this isn't reflected on spotify. I've tried logging out and back in, using my Facebook details. I've also tried deleting and reinstalling the app.

Re: Premium is not working on phone

Moderator
Moderator
‎2012-06-04 03:18 PM
Y-uchi - It looks like you've upgraded to Spotify Unlimited, not Premium. Was this intentional?

We won't be able to sort any payment problems over the forum though, I'm afraid. It's best of you contact our payments team. Just head to 'About us' above, then 'Contact Form'. They'll get back to you as soon as possible.
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Question answered? Just click 'Accept as solution' to help other users out. Easy.

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Re: Premium is not working on phone

Gig Goer
‎2012-06-04 03:28 PM

Hi,

My Premium account is not accessible on my iPhone nor on the PC. I can login with the Facebook account but this is not connected to my Premium for some reason.

 

 

Re: Premium is not working on phone

Moderator
Moderator
‎2012-06-04 04:08 PM
Tant_julia - Not to worry, just log in with the username 'juliajernberg' and your Spotify password. You should then access your Premium.
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Check out how we're doing over @SpotifyStatus

Question answered? Just click 'Accept as solution' to help other users out. Easy.

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Re: Premium is not working on phone

Gig Goer
‎2012-06-04 04:14 PM

Thanks for the quick reply, unfortunately this is not working on any device.

 

Tried to retrive a new password but have not recieved any.

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