Reedem code problem

[UnTrolol90]

Hi, i'm an Italian user and i have won a code (through a competition of Becks) who give me  a 30 day's Premium account on Spotify, but i can't redeem them because I can not change my original country on my account (USA to Italy) and this code it's ONLY redeemable for my country (Italy), any solution??

[Liam]

Hi, and welcome to the community!

What happens when you try and change your country?

Liam

[UnTrolol90]

Hi, simply nothing  the bar to change country its gray and i can't click them, just below the bar there is a link who sends me to a support page that tell me how change country.  "Our system will only allow you to change your country depending of your current IP address , so if you have, for example, a UK IP address you will only be able to update your country to the UK."

[Peter__]

Strange, are you currently in Italy? 

Does http://whatismyipaddress.com/ geo-locate your IP address to the correct country? 

Peter

[UnTrolol90]

Thx for the site very helpfull :), yes the site localizes my ip in Italy.

[Peter__]

Strange, do you have an active subscription already or are you on Spotify free?

Peter

[UnTrolol90]

Free user

[Sam]

UnTrolol90 - I'm sending a PM over to you now. Fingers crossed, we'll get it sorted 🙂

[UnTrolol90]

I solved my self the problem, i removed an add-on of Google Chrome who change my Ip in USA, thx for all the support 😄

[RK43]

I can't reedem my code I type the one that I have and It won't let me reedem it heeeeeelp please ;(

[Joe]

Do you get an error message when you go to com.spotify/redeem? Have you tried a different browser?

[itzelortega]

Hello. Im from México and i having problems reediming my code. I already try using lower case letters and changing the country ti USA but nothing works.

[MattSuda]

@itzelortega 

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also tweet to @SpotifyCares on Twitter for help.

[Nrm1]

My phonecompany har closed my phoneaccount due a transfer to another company. Therefor should my account (Spotify) be frees for signing up to Spotify Family. But Spotify still dont Accept this