Resetting my account.

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Resetting my account.

Music Lover
‎2012-04-26 07:12 PM

Could you please reset my devices. Thanks in advance.

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Re: Resetting my account.

Music Lover
‎2012-05-10 02:49 PM

Could you please reset my account as well.  I only have three off line devices synced into my account, but Spotify keeps sending me a message that I have more than that and drops one device.  Very frustrating.  Is this happening because one of the phones has had a update on the software since Spotify was loaded?

Re: Resetting my account.

Moderator
Moderator
‎2012-05-10 03:16 PM
Hi guys,

I can disconnect all your devices for you, but please be aware that you'll lose all your offline synced music. So it will all need to be downloaded again.

Would you still like me to do so?
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72 Replies

Re: Resetting my account.

Music Lover
‎2012-05-09 08:19 PM

I would appreciate this as well.

 

Is there not a way for users to do this themselves?

Re: Resetting my account.

Music Lover
‎2012-05-10 02:49 PM

Could you please reset my account as well.  I only have three off line devices synced into my account, but Spotify keeps sending me a message that I have more than that and drops one device.  Very frustrating.  Is this happening because one of the phones has had a update on the software since Spotify was loaded?

Re: Resetting my account.

Moderator
Moderator
‎2012-05-10 03:16 PM
Hi guys,

I can disconnect all your devices for you, but please be aware that you'll lose all your offline synced music. So it will all need to be downloaded again.

Would you still like me to do so?
-------

Check out how we're doing over @SpotifyStatus

Question answered? Just click 'Accept as solution' to help other users out. Easy.

Who's your Spotify Star?

Re: Resetting my account.

Music Lover
‎2012-05-10 03:49 PM

Yes, could you please disconnect all of my devices.  Thank you.

Re: Resetting my account.

Moderator
Moderator
‎2012-05-10 03:52 PM
D-rail208 - Just done that for you. Let us know how you get on.
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Question answered? Just click 'Accept as solution' to help other users out. Easy.

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Re: Resetting my account.

Music Lover
‎2012-05-10 06:43 PM

Yes please do reset them

Re: Resetting my account.

Community Manager
‎2012-05-10 07:21 PM

organham91- I've just removed your devices too. 

 

At the moment there's no way for users to do this themselves. They'll just need to get in touch with the support team either in the Community or through the contact form

Re: Resetting my account.

Music Fan
‎2012-06-07 08:32 PM
Heya can you please disconnect me from all the devices? Having some trouble while logging in.

Thanks!

Re: Resetting my account.

Moderator
Moderator
‎2012-06-09 09:36 AM
Linuslaudrup - Just disconnected your devices for you. Let me know how it goes.
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Question answered? Just click 'Accept as solution' to help other users out. Easy.

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