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I tried relogging onto it, reinstalling it, using a different phone. And i still dont have premium. I did the student discount. And it charged 4.99 to my card. Very frustrating and not the first time this has happened. I sent customer support a message. Heres the case number: 03431935
Hello @Jccdogg, Welcome to the community! 🙂
You can use this guide to assist you in solving your issue:
https://community.spotify.com/t5/Help-Accounts-and-Subscriptions/Just-subscribed-Not-getting-Premium...
If you have sent a support ticket then spotify will reply to you soon (24-48 hours), if you get a no-reply email sending you back here just reply to it. 🙂
I hope this helped! 🙂
Already had the problem dealt with only took like 3 hours worth of back and fourth complaints to customer support.
Hey @Carterdodson, Welcome to the community! 🙂
Here's what to try if you've upgraded to Premium but don't see it in the app.
It's also possible you have a second account - one account with a Spotify username, the other created and linked to your Facebook profile. Try logging in with each to access your Premium.
I hope this helped! 🙂
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