Subscribed for a while, still asking to upgrade to premium

[Natsu_slb]

Hi there,

I have subscribed spotify a while ago, but since i left using my android, i don´t seem to get the premium features anymore, as it always says to upgrade to premium.

Hope someone can help me.

Best regards,

Ricardo

[Maxim]

Hey @Natsu_slb,

Here's what to try if you've upgraded to Premium but don't see it in the app:

• Check your subscription page. Your status should be Premium. 

• If you're on Premium, try signing out and back into the app. 

• If it says Free, check the receipt Spotify send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

Let me know how it goes!

[Natsu_slb]

Good morning,

I went to my subscriptiion page and still says i´m using spotify free. I
have an receipt for my purchase.
Indeed my Invoice ID is a 10 digits number and i do enter from my facebook
account, but still not working.
Hope you can help me out with another solution.
Thank you for your time.

Best Regards,

Ricardo Lucas

[Maxim]

Can you try using the username that's stated on the receipt?