Trouble Canceling Trial Membership

[kamerson23]

Greetings,

I want to echo the sentiments of several posts before me: I think it is absurd that there isn't any way to contact a representative by phone. As an entrapanuer and businessman myself, it is simply unacceptable.

I am trying to cancel my free month, 4 days prior to it ending. At the end it asks me to "verify my cancellation via facebook." I have never had my spotify account linked to a facebook, nor do I want it to be linked to my facebook in anyway. There is no other option on the screen to verify via email.

I have submitted a request several times and have not received a reponse. Please advise and please reconsider your current policy on how to handle customer complaints. 

[kbrooksc]

Hey there! When did you make your request? Do you have a case number? You can post it here or PM it to me and I'll help escalate.

[kamerson23]

I sent you a private message.

[kbrooksc]

got it. 

[bethyeshaya]

I'm having same problem. Here's my case # 06709815.

I got the month free trial and they won't let me cancel. The instructions say:

Just follow these steps (if you subscribed through spotify.com):

1. Log in to your account page on our website.
2. Click Subscription in the left panel.
3. Click cancel your subscription and continue through the steps. 
4. Enter your password and click CANCEL MY SUBSCRIPTION to complete.

This does not work, as when I go to subscription, there is only an ad to upgrade the account and nothing else. It looks like this:

Spotify Free

You're currently Spotify Free. We have an even better service called Spotify Premium. It lets you listen ad-free, on-demand and offline. Like a free trial?

TRY PREMIUM FREE