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Unsubscribe its not possible

Unsubscribe its not possible

Hello,

 

I tried to cancel my subscribe twice and even if there is a confirmation message the account keeps going back to Premium and charging me. I don't have money in my bank account anymore. Please cancel my subscribe and don't automatic debit from my bank account.

 

Thank you,

Luiza

 

 

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1 Reply

Hi @LuDemasi, welcome!

 

I guess you haven't cancelled your Premium subscription properly. This is because there's no way to automatically debit from the user account. The charges are on the credit card only. If you have no funds, your Premium account is reverted to Free. Is it possible that you have a second account? In which country are you?

 

Please check here if your info is correct.

BittencourtSpotify Star
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