Why was I charged for premium when I canceled before my free trial was up.

[anthonyllangley]

Why was I charged for premium when I canceled before my free trial was up. It shows I have the free version in my prayers file yet I was charged almost 13 dollars. I do NOT want premium and I shouldn't have been charged for it

[DasPeter]

Hello & welcome to the Community!

You say you've been charged almost 13 dollars right?

It seems like you are subscribed to Spotify through the in-app payments.

Your subscription is being handled by Apple.

You'll need to cancel directly from the App Store in order to stop getting charged monthly.

Just follow these steps to cancel your subscription:

1. Launch the Settings app on your iPhone or iPad.
2. Tap on iTunes & App Store.
3. Tap on your Apple ID at the top.
4. Choose View Apple ID from the popup menu.
5. Enter your password when prompted and tap on OK.
6. Tap on Manage under Subscriptions .
7. Tap on the Spotify subscription.
8. Turn the Auto-Renewal option to Off.

Hope this helps! ♫

[budriea]

i was charged too and i dont know why. Please give me my money back 😞

[DasPeter]

Hey @budriea!

Try contacting support here so they can help you.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Hope this helps! ♫